Patient Access Coordinator

3 weeks ago


Eagle, Colorado, United States Vail Health Hospital Full time

About the Opportunity:

Vail Health Hospital seeks a skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring seamless patient registration and admissions processes.

Key Responsibilities:

  1. Register patients and perform all registration-related functions, including explaining and obtaining necessary patient consents and authorizations.
  2. Communicate effectively with patients to assist in access to care, answering phone calls and responding to inquiries in a timely and customer-service oriented manner.
  3. Resolve non-clinical questions within scope of knowledge while providing excellent customer service.
  4. Perform ongoing documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors.
  5. Schedule appointments, educate patients on pre-exam and post-exam requirements, and organize patient reminders, results, and recall letters.
  6. Establish and maintain patient files, scan medical records, and manage office correspondence.
  7. Monitor and order front desk supply inventory to ensure cost-effective departmental spending.
  8. Attend departmental staff meetings and provide feedback.
  9. Ensure compliance with HIPAA, EMTLA, and Joint Commission requirements.

Requirements:

  • Customer service and clerical experience.
  • Working knowledge of the English language, including reading, writing, and speaking.

Benefits:

  • Competitive wages and family benefits.
  • Comprehensive health benefits, including medical, dental, and vision.
  • Educational programs, including tuition assistance and student loan repayment.
  • Paid time off and retirement benefits.
  • Recreation benefits, wellness programs, and more.

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