Field Service Support Technician

20 hours ago


Maryland, United States Connect America Full time
About the Role

We are seeking a compassionate and patient individual to join our team as a Field Service Support Technician. As a Field Service Support Technician, you will provide exceptional customer service to our subscribers while completing in-home installations, service, and retrieval of Lifeline's personal emergency response equipment.

You will be responsible for educating and training our subscribers and caregivers on our products and services in a professional and respectful manner. Your ability to adjust your training to meet the needs of our subscribers is essential, as you may need to speak more slowly and clearly to ensure they understand our service.

You will also be responsible for processing work orders from Lifeline, completing tasks on work orders on scheduled dates and within specified timeframes, and scheduling service and retrieval appointments with subscribers and caregivers.

If you are a caring and compassionate individual who is naturally patient with senior citizens, we encourage you to apply for this role.

Responsibilities
  • Provide exceptional customer service to subscribers while completing in-home installations, service, and retrieval of Lifeline's personal emergency response equipment.
  • Educate and train subscribers and caregivers on our products and services in a professional and respectful manner.
  • Process work orders from Lifeline, completing tasks on work orders on scheduled dates and within specified timeframes.
  • Schedule service and retrieval appointments with subscribers and caregivers.
  • Acclimate subscribers and caregivers to Lifeline equipment and service, ensuring their comfort in its use.
  • Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
  • Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required.
  • Provide management with feedback and ideas for continuous improvement.
Requirements
  • Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
  • Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
  • Caring and compassionate individual who is naturally patient with senior citizens.
  • Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions.
  • Valid Driver's license (up to 75% travel - local within 100-mile radius).
  • Adheres to uniform/dress code as required by the company.
  • Ability to lift up to 40 pounds and ability to climb stairs.


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