Senior Field Service Engineer

4 weeks ago

Maryland, United States Revvity Full time
Job Title

Senior Field Service Engineer

Location(s)

US Remote - DC, US Remote - MD, US Remote - VA

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Overview

As a Senior Field Service Engineer, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism. You will be responsible for installing, maintaining, validating, and repairing Revvity and/or multivendor instrumentation at customer sites with best-in-class service.

Key Responsibilities
  1. Enhance the Customer Experience:
  • Install, maintain, validate, and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service.
  • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols.
  • Deliver customer familiarization for instrument operation and maintenance.
  • Communicate service offerings including training, support, software, laboratory services products, and field upgrades.
Support your Team:
  • Support the local instrument sales representative(s) to help secure new instrument orders.
  • Provide service that helps to drive the sale of new service agreements, service agreement upgrades, and instrument add-ons to existing service contracts.
Drive Organizational Growth:
  • Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards.
  • Contribute to account profitability through efficient execution and service delivery.
  • Perform timely uploads and downloads of required service data to ensure the integrity of service system(s).
  • Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
What We Offer

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • 401k with Company Match
  • Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting our Why Revvity page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Equal Opportunity Employer

Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.

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