IT Field Service Technician

2 days ago


Maryland City, Maryland, United States Hemmersbach GmbH & Co. KG Full time
Job Summary

As an IT Field Service Technician at Hemmersbach GmbH & Co. KG, you will be responsible for providing break-fix support for a wide range of HP equipment. This role involves visiting various customers throughout the day, diagnosing and fixing issues, and ensuring that users are up and running. You will be part of a small team of skilled engineers who work together to deliver exceptional service to our clients.

Key Responsibilities
  • Provide break-fix support for HP equipment, including laptops, desktops, and printers.
  • Diagnose and fix issues in a timely and efficient manner.
  • Visit customers at their sites, providing professional and pragmatic support.
  • Work independently, with minimal supervision, to resolve issues.
  • Collaborate with colleagues to ensure seamless service delivery.

Requirements
  • Confidence and capability to operate independently on client sites.
  • Experience in Windows 7-11, MS Active Directory, and enterprise anti-virus solutions.
  • Ability to handle device installations and deployments.
  • Willingness to drive to multiple client sites per day.

What We Offer
  • Dental insurance.
  • Health insurance.
  • Internal career development opportunities.
  • An international work environment.
  • A job with purpose and meaning.
  • Mentorship and support from experienced colleagues.


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