Consumer Loan Representative

5 days ago

Virginia Beach Virginia, United States Republic Finance Full time
About the Role

We are seeking a highly motivated and customer-focused Consumer Loan Specialist to join our team at Republic Finance. As a key member of our branch, you will play a critical role in ensuring a positive total customer experience while originating consumer loans, completing loan applications, and developing strong customer relationships.

Key Responsibilities
  • Originate new loan business with new and existing customers
  • Evaluate customer needs to recommend the best consumer loan and voluntary product solutions
  • Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants
  • Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
  • Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans
  • Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks
  • Consistently meet or exceed loan goals
  • Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
  • Apply analytical skills to quickly and efficiently resolve any customer issues
  • Process insurance claims, follow-ups, and payments daily and maintain insurance log
  • Provide excellent customer care through daily transactions, customer inquiries, and problem resolution
  • Answer incoming phone calls and check the branch's voicemail
  • Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance
Requirements
  • High school diploma or equivalent
  • Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented, or incentive-based)
  • Professional demeanor, positive attitude, strong communication, and customer relations skills are a must
  • Ability to work in a high-performing, fast-paced, goal-oriented, team environment
  • Ability to successfully navigate priorities while paying close attention to details
  • Basic computer skills and familiarity with Windows & Microsoft Office
  • Ability to meet our acceptable standards for criminal background history, credit history, and pass a pre-employment drug screen
  • Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products
Benefits
  • Competitive compensation and benefits package
  • Health, dental, and vision insurance
  • 15 days of paid time off (PTO) to start + 1 additional personal day
  • 401(k) + employer match
  • Company-provided life insurance and long-term disability
  • Employee Assistance Program - confidential mental health support
  • Additional benefits with Republic Finance include:
  • Employee of the Month Program
  • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
  • Professional offices with a friendly team environment
  • Monthly incentive bonus pay
  • Internal promotions

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