Cargo Claims Manager

2 weeks ago


Lowell, Arkansas, United States Watco Companies LLC Full time
Cargo Claims Manager

Watco Companies LLC is seeking a highly skilled Cargo Claims Manager to join our team. As a key member of our Logistics organization, you will be responsible for providing direct oversight and support in subrogating cargo claims against 3rd party transportation providers.

Key Responsibilities:
  • Manage cargo claims arising from 3rd party motor carriers and ensure timely settlement within industry standard timelines.
  • Develop and implement internal claims management policies and procedures.
  • Investigate, negotiate, and resolve cargo claims to ensure coverage, adjustment, and timely payment.
  • Collaborate with internal operations, external shipping customers, 3rd party contracted motor carriers, and insurance carriers to settle cargo claims.
  • Maintain and update Claims Management software to ensure efficient claims handling.
  • Drive effective subrogation/salvage processes and ensure compliance with industry standards and guidelines.
  • Analyze claim reports to identify trends and address them accordingly.
  • Stay up-to-date with relevant insurance policy coverages, terms, and conditions.
  • Develop and maintain a strong understanding of claims handling processes from notification to subrogation, settlement, and recovery.
  • Excellent interpersonal skills, including strong written communication and ability to communicate effectively across various levels in the organization.
  • Forward-thinking approach to claims handling and ability to multi-task and prioritize multiple claims simultaneously.
Requirements:
  • Bachelor's degree from an accredited institution.
  • Knowledge of claims involving the FMSCA and Carmack Amendment is preferred.
  • 3-5 years of cargo claims experience in the transportation, freight forwarding, or 3rd party logistics industry.
  • Familiarity with claims management software and Microsoft Office products, including Word, PowerPoint, and Excel.
  • Excellent oral, written, and presentation skills.


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