Customer Service Representative

6 days ago


Boynton Beach, Florida, United States Conduent State & Local Solutions, Inc Full time
Customer Service Representative

At Conduent State & Local Solutions, Inc, we're seeking a skilled Customer Service Representative to join our team. As a key member of our call center, you'll be responsible for providing exceptional customer experiences, resolving issues, and delivering top-notch support to our clients' customers.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions.
  • Utilize knowledge management systems to research and resolve complex customer issues.
  • Process transactions and maintain accurate records.
  • Communicate effectively with customers, colleagues, and management.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Basic computer skills and familiarity with software applications.
  • Availability to work a standard 8-hour shift, Monday through Friday.

What We Offer:

  • Competitive hourly rate of $14.50 per hour, with opportunities for advancement and bonuses.
  • Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
  • Opportunities for professional growth and development.
  • A dynamic, supportive work environment.

Equal Opportunity Employer:

Conduent State & Local Solutions, Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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