Membership Retention Specialist

7 days ago


San Diego, California, United States EXOS Full time

**About Us**

At EXOS, we're dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. For nearly 30 years, we've been pushing boundaries and innovating in the field of fitness and wellness.

**Our Mission**

We believe that everyone deserves access to the tools and resources they need to unlock their full potential. That's why we offer a comprehensive range of services, from on-site coaching and classes to immersive team-building experiences and executive coaching.

**The Role**

We're seeking a highly motivated and customer-focused Membership Retention Specialist to join our team. In this role, you'll play a critical part in delivering an exceptional customer experience for our members.

**Responsibilities**

As a Membership Retention Specialist, your primary responsibility will be to engage with members, understand their needs, and provide personalized support to help them achieve their goals. This will involve:

* Responding to member inquiries and resolving issues in a timely and professional manner

* Providing personalized site tours and introducing members to our facilities and services

* Promoting membership retention through targeted outreach and engagement strategies

* Collaborating with cross-functional teams to develop and implement member-centric programs and initiatives

**Requirements**

To be successful in this role, you'll need:

* At least one year of experience in a customer service or sales-related role

* Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues alike

* A dynamic personality, with a proven track record of providing top-notch customer service and driving results

* The ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously

**What We Offer**

In return for your hard work and dedication, we're proud to offer a competitive compensation package, including:

* An estimated salary range of $20-$35 per hour, based on location and experience

* A comprehensive benefits package, including health insurance, life and disability benefits, 401(k) plan, and paid time off

* Opportunities for career growth and development, with ongoing training and support

**How to Apply**

If you're passionate about delivering exceptional customer experiences and have what it takes to succeed in this role, please submit your application today.



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