Customer Service Operations Specialist

1 week ago


Peabody, Massachusetts, United States DHL Global Forwarding Full time
Job Title: Air Import Specialist

Join DHL Global Forwarding, a world leader in air freight services, as an Air Import Specialist. In this role, you will be responsible for the movement of our customer's air import shipments, coordinating with customs brokers, shipping carriers, and customers to ensure timely and efficient delivery.

Key Responsibilities:
  • Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
  • Build customer relationships by responding to customer communications via email and mail
  • Work with air and ground transportation partners to handle shipments
  • Receive and track purchase orders from Importers/Overseas offices for pending air shipments
  • Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
  • Answer all customer inquiries in accordance with the Customer Service Policy standards
  • Further increase customer satisfaction and business share through proactive and regular contact
  • Communicate with and ensure release of the freight from air carriers
  • Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
  • Setup and coordinate deliveries to the customer
  • Handle and manage all customer contact at file level regarding exceptions
  • Additional projects as directed
Requirements:
  • 1+ years of experience in freight forwarding industry, air import experience preferred
  • Cargo Wise systems knowledge is a plus
  • Exceptional customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook)


  • Peabody, Massachusetts, United States DHL Global Forwarding Full time

    Job Title: Customer Service Operations SpecialistJob Summary:We are seeking a highly skilled Customer Service Operations Specialist to join our team at DHL Global Forwarding. As a key member of our operations team, you will be responsible for coordinating the movement of air import shipments, ensuring timely delivery and exceptional customer service.Key...


  • Peabody, Massachusetts, United States DHL Global Forwarding Full time

    Job Title:Customer Service Operations Specialist (Air Import)DHL Global Forwarding is a world leader in air freight services and a leading provider of ocean freight services. With a global network of over 30,000 employees, we provide logistics solutions that span the entire supply chain, from factory to shop floor.Job Summary:As a Customer Service Operations...


  • Peabody, Massachusetts, United States Preowned Auto Logistics Full time

    Customer Support SpecialistAt Preowned Auto Logistics, we're seeking a skilled Customer Support Specialist to deliver exceptional customer service and drive satisfaction.Key Responsibilities:Engage with customers via phone, email, and chat to resolve inquiries and complaints.Collaborate with internal teams to ensure seamless customer experiences.Utilize CRM...


  • Peabody, Massachusetts, United States Preowned Auto Logistics Full time

    Customer Relations SpecialistPreowned Auto Logistics is seeking a dedicated Customer Relations Specialist to join our team. This role is crucial in ensuring excellent customer service and satisfaction by engaging with customers and resolving issues in a timely and efficient manner.Key Responsibilities:Respond to customer inquiries via phone, email, and...


  • Peabody, Massachusetts, United States Big Y Full time

    Job DescriptionAs a Customer Service Specialist at Big Y, you will play a vital role in delivering an exceptional customer experience through the checkout process. Your primary responsibility will be to provide a positive and welcoming experience for all customers, ensuring their needs are met and exceeded.Key Responsibilities:Monitor checkout orders and...


  • Peabody, Massachusetts, United States Big Y Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Big Y. As a key member of our front-end team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide World Class customer service and a...


  • Peabody, Massachusetts, United States OneWater Inc Full time

    The Lot Operations Specialist plays a crucial role in ensuring the effective upkeep and management of the lot, adhering to guidelines that enhance the overall professional image of OneWater Inc. This position is vital in fostering customer satisfaction by improving the visual appeal of all areas and vessels on the lot. Key ResponsibilitiesSafely relocates...


  • Peabody, Massachusetts, United States Spencer Home Services Full time

    Job Title: Dispatch and Customer Service Rep ManagerSpencer Home Services is seeking a highly skilled and experienced Dispatch and Customer Service Rep Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our dispatch services and customer support, ensuring customer satisfaction...


  • Peabody, Massachusetts, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a Customer Service Associate, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Engage with...


  • Peabody, Massachusetts, United States Elsdon Group Full time

    Elsdon Group is seeking a skilled Customs Clearance Specialist to join our team. The ideal candidate will have a strong understanding of customs regulations and procedures, as well as excellent communication and problem-solving skills. **Key Responsibilities:** * Classify goods according to Harmonized Tariff System (HTS) and value merchandise * Prepare and...


  • Peabody, Massachusetts, United States Expeditors International Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our Air Export team at Expeditors International. As a key member of our team, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service.Key ResponsibilitiesEnsure smooth...


  • Peabody, Massachusetts, United States OCEANAIR Inc Full time

    Job Title: Customs House Brokerage SpecialistJob Summary:We are seeking a highly skilled Customs House Brokerage Specialist to join our team at OCEANAIR Inc. As a key member of our Customs House Brokerage department, you will be responsible for ensuring the smooth and efficient clearance of goods through customs and other government...

  • Delivery Specialist

    10 hours ago


    Peabody, Massachusetts, United States CVS Health Full time

    Job SummaryAs a Delivery Driver at CVS Health, you will play a vital role in bringing our heart to every moment of our customers' health. We are seeking a highly motivated and customer-focused individual to join our team as a Delivery Specialist.As a Delivery Specialist, you will be responsible for delivering essential healthcare products to our customers in...


  • Peabody, Massachusetts, United States CHRISTIANBOOK LLC Full time

    {"h1": "Customer Service Representative Job Description", "p": "At Christianbook LLC, we are seeking a highly skilled and customer-focused individual to join our customer service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, processing orders, and...


  • Peabody, Massachusetts, United States Thermo Fisher Scientific Full time

    Job Title: Senior Driver SpecialistAt Thermo Fisher Scientific, we are seeking a highly skilled and experienced Senior Driver Specialist to join our Distribution Services team. As a Senior Driver Specialist, you will be responsible for performing all warehousing functions, including receiving, storing, picking, and shipping materials, while ensuring...


  • Peabody, Massachusetts, United States Expeditors International Full time

    Job SummaryWe are seeking a highly skilled and organized Air Export Customer Service Representative to join our team at Expeditors International. As a key member of our Air Export Department, you will be responsible for ensuring timely and accurate movement of freight and information, while providing exceptional customer service.Key ResponsibilitiesEnsure...


  • Peabody, Massachusetts, United States Expeditors Full time

    Job Title: Distribution Customer Service LeadJoin Expeditors, a global logistics company, as a Distribution Customer Service Lead. In this role, you will be responsible for leading day-to-day customer service activities, upholding accountability and excellence for distribution, and driving efficiencies and process improvements.Key Responsibilities:Oversee...


  • Peabody, Massachusetts, United States CHRISTIANBOOK LLC Full time

    Job OverviewChristianbook, a leading retailer of Christian products, is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service, processing orders, and resolving customer inquiries in a timely and professional manner.Key...


  • Peabody, Massachusetts, United States CHRISTIANBOOK LLC Full time

    Job Opportunity at Christianbook LLCWe are seeking a highly skilled and customer-focused individual to join our team as a Seasonal Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through various communication channels.Key Responsibilities:Respond...


  • Peabody, Massachusetts, United States Penn Foster Inc Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Public Storage. As a Property Manager, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Assess customer storage needs and provide personalized...