Workplace Experience Hospitality Specialist
3 weeks ago
The Workplace Experience Hospitality Consultant Role
The Workplace Hospitality Consultant is a critical business driver behind MassMutual's experience and culture. This role reports directly to the Head of Campus Workplace Experience and is responsible for enterprise-wide operations that foster culture, employee engagement, and satisfaction, as well as brand awareness. Key areas of oversight include supervision of food service vendors and external partners.
The Impact
• Drives employee satisfaction and desired financial results through focused operations team efforts.
• Reviews financial reports and statements to determine how Operations is performing against budget and how to maximize and enhance financial impact.
• Establishes a vision for product and service delivery on properties.
• Holds vendors accountable to Standard Operating Procedures and KPIs.
• Strives to improve service performance and creates initiatives to drive employee satisfaction and engagement.
• Manages external partnered vendors to provide additional services for employees.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Requirements
• 5+ years of experience in management operations, hospitality, or a related professional area.
• Associate's degree in business administration, Hotel and Restaurant Management, or a related major.
What to Expect
• Regular meetings with the Head of Campus Employee Experience.
• Focused one-on-one meetings with your manager.
• Regular meetings with food service vendors.
• Access to mentorship opportunities.
• Networking opportunities, including access to Business Resource Groups.
• Access to learning content on Degreed and other informational platforms.
• A company with a strong and stable ethical business, industry-leading pay, and benefits.
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