Chief Technology Officer

3 weeks ago

Seattle, Washington, United States CLevelCrossing Full time
About the Role

We're seeking a seasoned technology leader to join our team as Sr. Vice President of Technology, Infrastructure, and Live Operations. In this role, you will:

  • Lead a team of over 200 engineers, managers, contractors, and vendor contacts in a remote workforce distributed across the globe.
  • Owning and executing the technical strategy to achieve the coveted "5 Nines" of availability for our private and public cloud infrastructure, core services, and developer tooling.
  • Help application owners understand their responsibilities in achieving the coveted "5 Nines" of availability.
  • Define and drive the strategy to enable service owners and your teams to gauge and act on how service health metrics evolve based on increasing traffic over time.
  • Scale your team and application teams through increased investment in systems and automations that enable smart people to achieve great outcomes with minimal effort.
  • Drive transparency and improvement activities through blameless postmortems and iterative programs that focus on reducing the time humans spend operating and fixing our live operations infrastructure.
  • Drive multiple high-profile program work streams spanning our infrastructure and product engineering teams, such as readiness for peak traffic events.
  • Identify trends and promote solutions across multiple product areas by being an influencer around software architecture best practices, including supportability, scalability, performance, availability, maintainability, extensibility, and security.
  • Use a Product Management mindset to reach out to customers and internal stakeholders, presenting and driving alignment around vision, creating a clear long-range roadmap, etc.
  • Set standards around patterns, frameworks, technologies, and processes to promote a simple and consistent approach across multiple types of services.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience.
  • 18 years of experience in running enterprise-scale services in private and public cloud environments.
  • Experience managing live operations for private cloud networks, databases, compute infrastructure, and runtime tooling (e.g. logging, monitoring, deployment systems).
  • Experience in capacity forecasting & capacity management in both private and public clouds, including cost analysis for a multi-million dollar yearly budget.
  • Experience maturing how engineering organizations manage reactive tech incidents.
Preferred Qualifications
  • Experience driving large-scale organizational transformation, including diverse, international, and geo-distributed teams.
  • Experience supporting a microservice environment in both private and public clouds.
  • Ability to collaborate across multiple teams and drive to success through influence.
  • Ability to arbitrate technical discussions and make challenging calls (especially among an audience with diverse background and knowledge), and communicating those decisions to C-level executives.
  • Ability to turn ambiguity into clarity with short-term actions and a long-term strategy.
About Us

At LivePerson, we're committed to creating a workplace where everyone can thrive. We're proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

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