Current jobs related to Senior Customer Success Manager - Los Angeles, California - Easy Recruiter

  • Senior Customer Success Manager

    3 weeks ago

    Los Angeles, California, United States Cockroach Labs Full time

    About the RoleCockroach Labs is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring our customers achieve their desired outcomes with our cloud-native, distributed SQL database.Your Key ResponsibilitiesAct with urgency in all customer matters,...

  • Customer Success Manager

    3 weeks ago

    Los Angeles, California, United States Cloud Software Group, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Cloud Software Group, Inc. As a Customer Success Manager, you will be responsible for ensuring customer satisfaction and driving revenue growth through effective account management and strategic planning.Key ResponsibilitiesCustomer Engagement - Develop and maintain...

  • Customer Success Manager

    4 weeks ago

    Los Angeles, California, United States Cloud Software Group, Inc. Full time

    Customer Success ManagerCloud Software Group, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with the necessary support and resources to achieve their goals.Key Responsibilities:Develop and maintain strong...

  • Customer Success Manager

    4 weeks ago

    Los Angeles, California, United States CXApp US, Inc. Full time

    Job OverviewCXApp US, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving product adoption, identifying expansion opportunities, and ensuring high renewal rates among our customer base.Key Responsibilities:Customer Onboarding: Guide new customers...

  • Customer Success Manager

    4 weeks ago

    Los Angeles, California, United States Evolv Technologies Holdings, Inc. Full time

    Customer Success ManagerThe Customer Success Manager is a key role in ensuring the long-term success of our customers. This individual will be responsible for building and maintaining strong relationships with our customers, understanding their needs, and providing proactive support to ensure they derive maximum value from our service.Key...

  • Customer Success Manager

    4 weeks ago

    Los Angeles, California, United States Pear Suites Full time

    About Pear SuitePear Suite's innovative care navigation platform empowers healthcare professionals to collect, visualize, and act on social determinants of health data, enabling healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way.About the RoleJob Title: Customer...

  • Customer Success Manager

    4 weeks ago

    Los Angeles, California, United States Evolv Technologies Holdings, Inc. Full time

    Job DescriptionThe Customer Success Manager role at Evolv Technologies Holdings, Inc. is a critical position that requires a unique blend of technical expertise, business acumen, and interpersonal skills. As a key member of the Revenue Organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their...

  • Customer Success Manager

    3 weeks ago

    Los Angeles, California, United States We Recruit Full time

    About the role of a Customer Success Manager at We Recruit:We are seeking a skilled professional to provide ongoing support to our clients and foster strong relationships with them. The ideal candidate will be able to contribute to building trust, implementing new programs that increase business revenue potential, and minimize churn rates.A Customer Success...

  • Customer Success Manager

    4 weeks ago

    Los Angeles, California, United States Evolv Technologies Holdings, Inc. Full time

    Job SummaryAs a Customer Success Manager at Evolv Technologies Holdings, Inc., you will play a critical role in ensuring the long-term success of our customers. You will be responsible for building lasting relationships with our customers, understanding their needs, and providing proactive support to help them derive maximum value from our products. This is...

  • Customer Success Manager

    3 weeks ago

    Los Angeles, California, United States Verve, Inc. Full time

    Job OverviewVerve, Inc. is seeking a highly skilled Customer Success Manager to drive the commercialization and go-to-market strategy for our wearable solutions. As a key member of our team, you will be responsible for building strong relationships with customers, ensuring seamless product adoption, and driving business growth.Key Responsibilities:Develop...

  • Customer Success Manager

    2 weeks ago

    Los Angeles, California, United States Sellers Hub Full time

    About the Role:We are seeking a results-driven Customer Success Manager to join our team at Sellers Hub. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring customer satisfaction.Key Responsibilities:Relationship Management: Develop and...

  • Customer Success Manager

    3 weeks ago

    Los Angeles, California, United States Sellers Hub Full time

    Key Responsibilities:Develop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization. Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and overall client satisfaction.Onboarding &...

  • Key Account Manager

    2 weeks ago

    Los Angeles, California, United States Abbott Laboratories company Full time

    About the Role: We are seeking a highly skilled Key Account Manager to join our team. As a Key Account Manager, you will be responsible for identifying and pursuing new business opportunities to drive revenue growth and expansion. This is a fantastic opportunity for a Senior Business Development Professional who is passionate about building strong...

  • Customer Success Manager

    3 weeks ago

    Los Angeles, California, United States Evolv Technologies Holdings, Inc. Full time

    Job DescriptionAt Evolv Technologies Holdings, Inc., we're on a mission to revolutionize public spaces through innovative security technology. As a Customer Success Manager, you'll play a pivotal role in ensuring our customers derive maximum value from our solutions.Key Responsibilities:Develop and execute engagement strategies to deliver Quarterly Business...

  • Customer Success Manager

    4 weeks ago

    Los Angeles, California, United States Loving Life Now Full time

    Are you a motivated and driven individual looking for a new challenge? We are seeking a Customer Success Manager to join our team at Loving Life Now. As a key member of our global business development team, you will be responsible for developing and implementing marketing strategies across various platforms, generating leads, and providing exceptional...

  • Customer Success Manager

    4 weeks ago

    Los Angeles, California, United States Alight Full time

    About the RoleThe Client Success Executive will be responsible for managing a portfolio of clients, ensuring their satisfaction and retention. This role requires strong relationship-building skills, strategic thinking, and the ability to drive business growth.Key ResponsibilitiesDevelop and execute client success plans to drive business growth and...

  • Bilingual Customer Success Manager in the USA

    4 weeks ago

    Los Angeles, California, United States BSF Talent Recruitment Full time

    About the role: Our client is a leading AI-driven technology company that empowers its users to become more beautiful with innovative image products and beauty management services. As a Bilingual Customer Success Manager in the USA, you will play a crucial role in supporting customers as they transition from the sales pipeline to the support pipeline. Your...

  • Customer Success Manager, Creators

    4 weeks ago

    Los Angeles, California, United States Amazon Full time

    The Creators team at Amazon is dedicated to making the platform the most desired destination for commerce influencers and associates. We are a team of innovators that tackle difficult problems and build products and experiences that drive growth for Creators. Our goal is to strengthen creators sense of community, fandom, credibility, and provide positive...

  • Bilingual Customer Success Manager in the USA

    3 weeks ago

    Los Angeles, California, United States BSF Talent Recruitment Full time

    About the role: Beauty Industry Customer Success ProfessionalAn exciting opportunity to join a successful international company in the beauty industry.Product portfolio with advanced technology, reliable quality, and brand influence.Competitive salary that matches experience and position.Responsibilities:Drive the successful adoption and onboarding of...

  • Customer Success Associate

    3 weeks ago

    Los Angeles, California, United States Otter Full time

    In today's digital landscape, restaurateurs require more than just a passion for food and people to succeed. They need to be tech-savvy and innovative. At Otter, we believe in serving others and empowering restaurateurs to thrive in the online food delivery market. Our software is trusted by top brands like Chick-fil-A, Ben & Jerry's, KFC, and Eataly to...

Senior Customer Success Manager

4 weeks ago

Los Angeles, California, United States Easy Recruiter Full time
About the Role

We are seeking a highly skilled Senior Customer Success Manager to join our team at Easy Recruiter. As a key member of our customer success team, you will be responsible for managing customer relationships, driving customer adoption, and ensuring customer satisfaction.

Key Responsibilities
  • Lead the entire customer journey, from onboarding to post-sale customer lifecycle, to ensure account success and retention.
  • Monitor implementation progress and account health, and maintain knowledge of project status to communicate to customers and internal partners.
  • Conduct quarterly impact reviews to document success, review adoption and usage metrics, align on district priorities, and provide adoption and usage recommendations.
  • Determine order and priority of account issues and help to implement solutions or workarounds, coordinating with internal teams.
  • Accurately report and monitor the health of customer deployments and drive corrective action plans where needed.
  • Partner with sales team to facilitate subscription quotes and contract renewals.
  • Demonstrate ability to work independently and to collaborate effectively across team functions.
Requirements
  • Strong executive presence at the VP level and above, with ability to seamlessly participate in discussions with business and technical leadership.
  • Develop strong partnerships with account leaders across District departments, especially at the Executive level, to set multi-year student achievement strategies.
  • Act as a trusted advisor and coach, defining and measuring / confirming the realization of our customer's curriculum objectives through the use of our programs.
  • Participate in district steering committees and events, be available for regular site visits, build district reports as needed.
  • Act as a primary point of contact for district leaders and educators, working in close collaboration with Sales and Professional Learning to deliver an outstanding customer experience.
  • Able to mitigate risks by being resourceful and an independent problem-solver.
Deliver Business Value
  • Develop and maintain a deep understanding of customer contracts and district requirements to ensure compliance with terms and proactively make recommendations.
  • Review and analyze account data to understand usage trends, sharing key insights with customers to inform ongoing curriculum strategy.
  • Lead regular check-in meetings with customers, including goal setting and impact reviews, to ensure account progress towards strategic goals and teacher and student performance.
  • Understand customer needs and priorities to optimize the use of the product portfolio.
  • Monitor the adoption rates of assigned accounts, help align customer use case with their business objectives.
  • Adept at working in fast-paced environments.
Maintain Operational Excellence
  • Implement complex project plans for our largest districts multi-product implementations that involve multiple work streams and internal partners.
  • Lead and coordinate development of Professional Learning plan for customers, collaborating with product specialists as needed.
  • Maintain expertise across the suite of products to advise accounts across all curriculum needs.
  • Proactively identify risks and alert stakeholders of launch readiness blockers encountered during onboarding and/or post-launch activities.
  • Confidently serve as the districts contract guide and understand scope of work and implementation.