Customer Success Manager, Creators

4 weeks ago

Los Angeles, California, United States Amazon Full time

The Creators team at Amazon is dedicated to making the platform the most desired destination for commerce influencers and associates. We are a team of innovators that tackle difficult problems and build products and experiences that drive growth for Creators. Our goal is to strengthen creators sense of community, fandom, credibility, and provide positive feedback loops. We own the Creator product suite across Amazon to ensure a cohesive experience and experiment with and align compensation structures. We seek to launch features that reinforce feelings of achievement for Creators in addition to monetary compensation.

As a customer-obsessed, creator commerce enthusiast, you will influence and build relationships with the top creators, and help them to generate revenue, build audience development strategies to reach new customers, and tailor their content to drive shopping outcomes, as well as awareness for Amazons retail selection and subscription programs. The ideal candidate is deep on social commerce trends and understands how Amazons selection and services help creators to monetize their content across formats, and mediums, engaging customers wherever it is they spend their time online.

Key responsibilities include:

  • Building and cultivating relationships with internal and external stakeholders to drive decisions collaboratively, resolve conflicts, and ensure follow-through.
  • Developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
  • Analyzing data and best practices to assess performance drivers and make business recommendations.
  • Using data analysis, reporting, and forecasting to guide business decisions.

Basic qualifications include:

  • 3+ years of experience in business relationship management, customer success, account management, vendor management, or related fields.
  • Bachelor's degree.
  • Experience analyzing data and best practices to assess performance drivers.

Preferred qualifications include:

  • Negotiation skills experience.
  • Experience interpreting data and making business recommendations.

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