Surgery Coordinator

14 hours ago

Ann Arbor, Michigan, United States University of Michigan Full time

Michigan Medicine: A Leader in Healthcare

Mission Statement:

Michigan Medicine is committed to improving the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development.

Why Work at Michigan Medicine?

As a leading academic health system, Michigan Medicine offers a unique opportunity to work with a talented team of healthcare professionals, researchers, and educators. Our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.

Responsibilities:

  • Coordinate surgical scheduling, including reviewing case requests, contacting patients, and scheduling surgeries, pre-op, and post-op appointments.
  • Manage phone calls from internal and external customers related to surgery.
  • Work with physicians to ensure adherence to surgery scheduling procedures.
  • Coordinate with other department schedulers to optimize use of service block time at operating rooms across the health system.
  • Enter CPT codes into scheduling systems to permit business teams to identify patient financial liability.
  • Represent the surgery scheduler team on various committees and workgroups as needed.
  • Maintain responsibility for MiChart grids and scheduling buckets.
  • Obtain proper insurance information and documentation to ensure correct charges.
  • Develop standards of work with lead and scheduling colleagues.
  • Manage daily work queues and coordinate pre-op medical clearances.

Required Qualifications:

  • High School Diploma or GED.
  • 3-4 years of experience.
  • Knowledge of basic medical terminology.
  • Prior experience performing complex scheduling.
  • Familiarity with obtaining medical records or professional medical billing.
  • Financial counseling experience for healthcare patients.
  • Exceptional interpersonal skills and ability to work well within a team setting.
  • Effective communication and active listening skills.

Desired Qualifications:

  • Experience working within a large, complex healthcare setting.
  • Familiarity with UMHS electronic medical record systems.
  • Knowledge of University policies and procedures.

Modes of Work:

Positions eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually and are subject to change throughout employment.

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