Customer Service Specialist

4 days ago


Chapel Hill, North Carolina, United States Carolina Slate, LLC Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Cross-Functional Support Representative at Carolina Slate, LLC.

The estimated salary for this position is $45,000 - $65,000 per year, depending on experience and qualifications.

About the Role:

  • Provide timely and effective support to customers via phone, email, and chat.
  • Document all inquiries, requests, resolutions, and follow-up tasks in our database.
  • Evaluate and escalate customer issues to the appropriate department or person when necessary.
  • Maintain a professional and empathetic attitude towards customers at all times.
  • Conduct research to address customer inquiries and requests.
  • Grow existing customer relationships through exceptional service and sales techniques.
  • Meet established performance metrics and KPIs.
  • Ensure accurate and up-to-date customer information by updating databases during interactions.

Requirements:

  • Bachelor's degree in a related field (e.g., business, communications).
  • Minimum 2 years of customer-facing experience in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a dynamic and collaborative team setting.


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