Customer Service Specialist
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Cross-Functional Support Representative at Carolina Slate, LLC.
The estimated salary for this position is $45,000 - $65,000 per year, depending on experience and qualifications.
About the Role:
- Provide timely and effective support to customers via phone, email, and chat.
- Document all inquiries, requests, resolutions, and follow-up tasks in our database.
- Evaluate and escalate customer issues to the appropriate department or person when necessary.
- Maintain a professional and empathetic attitude towards customers at all times.
- Conduct research to address customer inquiries and requests.
- Grow existing customer relationships through exceptional service and sales techniques.
- Meet established performance metrics and KPIs.
- Ensure accurate and up-to-date customer information by updating databases during interactions.
Requirements:
- Bachelor's degree in a related field (e.g., business, communications).
- Minimum 2 years of customer-facing experience in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Ability to work in a dynamic and collaborative team setting.
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