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Senior Vice President of Sales

2 months ago

Houston, Texas, United States Allura USA Full time
Job Overview

The Senior Vice President of Sales is responsible for crafting and executing innovative strategies that enhance customer satisfaction and drive profitable growth for key client relationships deemed critical to our success. This role entails formulating approaches that merge customer-focused long-term vision with immediate revenue and profitability objectives. Achieving success in this role necessitates a profound understanding that collaboration is essential for business expansion, particularly in a multifaceted and competitive landscape. This position reports directly to the CEO.

This role contributes positively to our organizational culture by:

  • Creating an environment that aligns with our mission, values, and success framework.
  • Promoting cohesion across the organization and ensuring all departments are aligned with the vision of becoming a leading company that delivers exceptional customer experiences, thereby supporting revenue and earnings growth.
  • Incorporating the voice of the customer (VoC) and customer insights as a pathway to achieving customer-centricity.
  • Redefining organizational metrics to reflect the complete customer journey, fostering experiences that cultivate loyalty, profitable growth, and advocacy.

This role enhances the company's leadership by:

  • Actively participating in the sales leadership team and engaging in high-level decision-making processes.
  • Devoting substantial effort to talent acquisition and aligning the selection and development of sales teams with the mindsets and skill sets crucial for the future of our organization.
  • Ensuring that all team members are focused on the right priorities, receiving constructive feedback to enhance performance, and experiencing exciting growth opportunities.
  • Serving as a role model and advocate for employee engagement.

Key responsibilities for this position include:

  • Representing a diverse range of company products and services to assigned clients while leading the customer account planning cycle to ensure that client needs and expectations are met.
  • Building trust-based relationships with a portfolio of major clients to prevent them from turning to competitors.
  • Acting as the communication bridge between key clients and internal teams.
  • Addressing any issues and challenges faced by clients and managing complaints to maintain trust.
  • Playing a vital role in generating new sales that evolve into enduring relationships.
  • Preparing regular progress reports and forecasts for internal and external stakeholders using key account metrics.
  • Maintaining productive, professional relationships with key functions and employees associated with the assigned client account.
  • Coordinating the involvement of company personnel, including support, service, and management resources, to achieve account performance objectives and meet client expectations.
  • Meeting established targets for strategic objectives within assigned accounts.
  • Proactively leading a collaborative strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
  • Continuously assessing, clarifying, and validating client needs.
  • Leading solution development efforts that effectively address client needs while coordinating the involvement of all necessary company personnel.
  • Managing all contract renewal activities for assigned accounts.
  • Maintaining high customer satisfaction ratings that align with company standards.

Qualifications

  • Bachelor's degree required; MBA or advanced degree in a relevant field preferred.
  • A minimum of 12 years of leadership experience in sales and/or marketing, with at least 5 years working with high-volume, strategic clients.
  • A minimum of 8 years of experience leading sales, marketing, or business development teams.