Current jobs related to Customer Service Operations Specialist - Dallas, Texas - Signify Health
-
Desktop Support Specialist in Dallas, Texas
2 weeks ago
Dallas, Texas, United States Virtual Service Operations Full timeOpportunity OverviewWe are seeking a highly motivated and career-driven individual to join our Virtual Service Operations team as a Desktop Support Specialist in Dallas, Grand Prairie, or Richardson, Texas.Key ResponsibilitiesProvide workstation software break-fix supportPerform IMAC - PC install, moves, adds, and changesImage loads and asset recoveryAsset...
-
Desktop Support Specialist in Dallas
3 days ago
Dallas, Texas, United States Virtual Service Operations Full timeJob Opportunity: Desktop Support in DallasVSO is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support specialist in Dallas, TX.In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:Provide workstation software break-fix...
-
Desktop Support Specialist in Texas
1 week ago
Dallas, Texas, United States Virtual Service Operations Full timeOpportunity:Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Texas.In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:Provide Workstation Software Break Fix supportIMAC -...
-
Desktop Support Specialist in Dallas, Texas
4 weeks ago
Dallas, Texas, United States Virtual Service Operations Full timeOpportunity:Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Dallas, Grand Prairie, or Richardson, Texas.In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support, including:Providing...
-
Dallas, Texas, United States Virtual Service Operations Full timeDesktop Support Role OverviewVirtual Service Operations is seeking a skilled Desktop Support Specialist to join our team in Dallas, Grand Prairie, or Richardson, Texas. As a key member of our team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, image loads, asset recovery, and other related tasks.Key...
-
Customer Service Specialist
1 week ago
Dallas, Texas, United States Smitty's Service Inc Full timeDelivering Exceptional Customer ServiceAt Smitty's Service Inc, we're dedicated to providing top-notch support to our customers. As a key member of our team, you'll play a vital role in ensuring our customers receive the best possible experience.Our Waffle ProgramWe've perfected an all-inclusive waffle program that makes it easier than ever for businesses to...
-
Customer Service Specialist
2 weeks ago
Dallas, Texas, United States PrideStaff Full timePrideStaff Job Description:We are seeking a skilled Customer Service Specialist to join our team at PrideStaff. As a key member of our Call Center team, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include:Answering inbound calls from customers in a professional and courteous mannerResearching...
-
Customer Service Operations Specialist
3 weeks ago
Dallas, Texas, United States Geodis Full timeJob SummaryAs a Customer Operations Representative at Geodis, you will play a critical role in executing business for our customers by partnering with a Customer Operations Manager or team of Customer Sales Representatives to ensure customers' needs are met. This position is designed for individuals who are looking for an opportunity to use their...
-
Customer Service Specialist
2 weeks ago
Dallas, Texas, United States Alsaqifa News Full timeWe are seeking a highly skilled Customer Service Specialist to join our team at Alsaqifa News. This role combines customer support with logistics responsibilities, ensuring that our clients receive top-notch service while facilitating smooth operations.Key Responsibilities:Provide exceptional customer support via phone, email, and chat, ensuring timely...
-
Customer Service Representative
2 weeks ago
Dallas, Texas, United States Precision Door Service Full timeAbout Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. We are committed to delivering exceptional customer service and providing a safe and reliable experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...
-
Customer Service Experience Specialist
6 days ago
Dallas, Texas, United States EssilorLuxottica Group Full timeAt EssilorLuxottica Group, we're not just a leading eyewear company - we're a team of passionate professionals who share a common goal: to deliver exceptional customer experiences. We're currently seeking a Customer Service Experience Specialist to join our team and help us achieve this goal.Estimated Salary: $45,000 - $65,000 per year (dependent on location...
-
Dallas, Texas, United States Creatunity LLC Full timeCustomer Support Specialist Opportunity at Creatunity LLCCreatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice and chat operations to join our dynamic team.Key Responsibilities:Respond to customer inquiries and complaints via voice calls and/or chatProvide prompt, courteous, and...
-
Customer Service Supervisor
4 weeks ago
Dallas, Texas, United States Health Care Service Corporation Full timeJob SummaryAt Health Care Service Corporation, we empower our employees with curated development plans that foster growth and promote rewarding, fulfilling careers. We are seeking a skilled Customer Service Supervisor to oversee and manage the day-to-day operations of our Customer Service units.Key ResponsibilitiesSupervise and lead a team of customer...
-
Customer Service Representative
4 weeks ago
Dallas, Texas, United States FinTech Automation Full timeJob Title: Customer Service SpecialistThe Customer Service Specialist is a key role within our FinTech Automation team, responsible for providing exceptional support to our clients. This position requires a strong understanding of financial services and the ability to communicate effectively with clients.Key Responsibilities:Manage client inquiries regarding...
-
Customer Service Representative
1 month ago
Dallas, Texas, United States FinTech Automation Full timeJob Title: Customer Service SpecialistJob Summary:We are seeking a highly skilled Customer Service Specialist to join our FinTech Automation team. As a key member of our client support team, you will provide exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Manage client inquiries regarding account...
-
Customer Service Representative
2 weeks ago
Dallas, Texas, United States FinTech Automation Full timeJob Title: Customer Service SpecialistThe Customer Service Specialist is a key role at FinTech Automation, responsible for providing exceptional support to our clients in the Fintech and Bank services sectors.Key Responsibilities:Manage client inquiries regarding account transactions, ensuring compliance and customer satisfaction.Provide in-depth product...
-
Customer Service Operations Representative
2 weeks ago
Dallas, Texas, United States GEODIS Full timeCustomer Service and Operations Role at GEODISAs a Customer Service and Operations Representative at GEODIS, you will be responsible for interacting with customers to receive orders or changes in service, adjusting complaints concerning billing or service rendered, and processing and inputting all customer orders and receipts. You will also coordinate...
-
Customer Service Operations Representative
1 week ago
Dallas, Texas, United States GEODIS Full timeCustomer Service Operations RepresentativeAt GEODIS, we're looking for a skilled Customer Service Operations Representative to join our team. As a key member of our customer service team, you'll be responsible for interacting with customers by phone, email, or in person to receive orders or changes in service. You'll also adjust complaints concerning billing...
-
Customer Service Representative
1 month ago
Dallas, Texas, United States FinTech Automation Full timeCustomer Service SpecialistThe Customer Services specialist is a key position at FinTech Automation that provides support to our clients in the Fintech and Bank services sectors. They will answer client questions, assist in resolving client issues, educate clients on site processes and functionality, and support clients with the use of the company/client...
-
Customer Service Representative
1 month ago
Dallas, Texas, United States FinTech Automation Full timeCustomer Service SpecialistThe Customer Services specialist is a key position at FinTech Automation that provides support to our clients in the Fintech and Bank services sectors. They will answer client questions, assist in resolving client issues, educate clients on site processes and functionality, and support clients with the use of the company/client...
Customer Service Operations Specialist
2 months ago
Call Center Support Specialist
Position Overview:
As a vital member of the Signify Health team, the Call Center Support Specialist plays a crucial role in the effective functioning of the Member Engagement department. Reporting to the Operations Manager, this position encompasses a variety of responsibilities including:
- Onboarding and credentialing of new team members.
- Monitoring and reporting on system performance.
- Collaborating with the Workforce Management team.
- Addressing ad-hoc requests from leadership.
- Coordinating with third-party vendors.
- Managing system assignments and terminations.
This role requires regular communication with representatives from Member Engagement, Technology, Workforce Management, and Business Intelligence to ensure alignment and drive results. Attendance at interdepartmental meetings is essential, and all relevant information must be effectively communicated to leadership.
Qualifications:
- High school diploma or equivalent.
- College degree or four years of relevant experience.
- Prior experience in scheduling or call center operations is essential.
- Familiarity with call center technology systems is highly preferred.
- A minimum of two years of successful professional experience.
Essential Skills and Experience:
- In-depth understanding of call center or sales environments.
- Experience in data-driven troubleshooting.
- Proficiency in handling quantitative data.
- Basic knowledge of relational database functionality.
- Intermediate skills in Microsoft Office, especially Excel.
- Fluency in English, both written and verbal.
- Strong communication skills and the ability to collaborate across departments.
- Proven ability to prioritize tasks and manage multiple responsibilities.
- Strong analytical and critical thinking skills.
Key Responsibilities:
- Ensure punctuality and readiness to work at the designated location.
- Effectively manage time and respond positively to coaching.
- Communicate issues assertively and track system-related requests.
- Provide updates on the status of open requests and system developments to leadership.
- Develop a comprehensive understanding of relevant system applications to maintain administrator status.
- Collaborate with Technology, Business Intelligence, and third-party vendors on development initiatives.
- Assist in coordinating user acceptance testing and compile results.
- Document meeting notes for communication to leadership.
- Support Member Engagement managers with daily activities as needed.
- Contribute to other departments as required.
Additional Responsibilities:
- Participate in staff meetings and conference calls.
- Complete reports as requested by various departments.
- Assist and mentor team members.
- Engage in training sessions to enhance skills.
- Maintain an organized work area.
- Perform other related duties as necessary.
At Signify Health, we are dedicated to transforming the healthcare experience by integrating clinical, social, and behavioral care. Our extensive network, powered by thousands of healthcare professionals, enables us to simplify care coordination for millions of individuals annually, ultimately improving health outcomes and experiences.
