Optician - Delivering Exceptional Customer Experience

4 weeks ago

Concord, New Hampshire, United States EssilorLuxottica Full time
Job Summary

The Optician at EssilorLuxottica is responsible for delivering exceptional customer experience and crafting perfect vision solutions. This role requires strong customer service skills, knowledge of current store merchandise, and the ability to work accurately and thoroughly in a fast-paced environment.

Key Responsibilities
  • Greets all customers with a warm welcome and ensures they know what to expect.
  • Custom fits glasses and precisely places prescription in lenses.
  • Acts as a leader in optical acumen and provides a voice for associates.
  • Takes and records measurements, adjusts or fits eyewear correctly, and ensures finished eyewear meets standards and customer requirements.
  • Attracts new customers and explores their needs and priorities.
  • Is attentive to details, asks follow-up questions for clarity, and reviews prescriptions and identifies special needs.
  • Assists co-workers with difficult or complex areas of product needs and prescriptions.
  • Utilizes store tools and adheres to Brand Store Commitments.
  • Performs work accurately and thoroughly, utilizing all technology despite time pressure and customer volume.
  • Anticipates problems, explores underlying reasons for customer issues, and strives to develop long-term solutions.
  • Possesses the ability to multi-task, prioritize, and manage time with competing priorities.
  • Commits to delivery date and time, seeks feedback, and asks for referrals.
  • Strives to achieve exceptional results on Brand KPIs and competencies.
  • Presents, celebrates, and educates at pick-up.
  • Takes pride in store appearance, shows initiative to keep store clean, attractive, and organized.
  • Informs management of safety opportunities and demonstrates safe work practices.
  • Possesses a 'can-do' spirit and strong drive for results, self-motivated with a desire for continual learning and improvement.
  • Adheres to company policies and procedures, including but not limited to discounting, promotions, and inventory management.
  • Sells on your feet 80-100% of the time.
  • Additional duties may be assigned as needed.

Requirements
  • High School graduate or equivalent.
  • ABO Certification.
  • Optical dispensing experience.
  • Strong customer service skills: communicator, listener, and team builder.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills - ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embrace new technology and change.

Preferred Qualifications
  • Previous customer service and retail experience.

Benefits
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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