Technical Support Specialist

3 weeks ago


Aliso Viejo, California, United States Gatestone & Co., Inc. Full time
Job Title: Technical Support Representative

At Gatestone & Co., Inc., we are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical support and troubleshooting guidance to our customers.

Key Responsibilities:
  • Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, satellite, digital phone, and computer issues.
  • Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced.
  • Diagnose and resolve technical problems encountered by customers.
  • Consult internal software, tools, and guides to research customer issues and implement solutions.
  • Document customer records with a log of problems and solutions for use by other Technical Support Representatives.
  • Deliver exceptional customer experience while staying within our support scope guidelines.
  • Educate customers in realizing the full benefit of our products and services and look for opportunities to improve our business and elevate customer experiences.
  • Promote and sell the features, advantages, and benefits of our products and services to our customers.
  • Employ time management and multi-tasking skills to maintain high service levels.
  • Thoroughly document customer interactions and escalate potential service issues.
  • Identify opportunities to improve customer service levels.
  • Provide feedback to leadership teams to improve the environment.
Requirements:
  • Comfortable with computer systems, networking, computer components, LAN, cable, and TV setups, internet applications, browsers, and a comfort level with troubleshooting these topics patiently with customers over the telephone.
  • Demonstrated customer service experience within retail, sales, or call center environments.
  • Exceptional customer service and communication skills.
  • Professional business manner.
  • Ability to work independently and the desire to go above and beyond while contributing to a team's overall success.
  • Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations.
  • A positive 'can do' attitude and customer-focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity.
  • Must be eligible to work in Canada.

We are an accessible workplace and individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process.



  • Aliso Viejo, California, United States Gatestone & Co., Inc. Full time

    Job Description:At Gatestone & Co., Inc., we're seeking a skilled Technical Support Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional technical support and troubleshooting guidance to our customers.Key Responsibilities:Provide knowledgeable technical support and troubleshooting...


  • Aliso Viejo, California, United States Ambry Genetics Full time

    Job Title: Technical Support Representative IJob Summary:The Technical Support Representative I is a key member of our customer support team, responsible for providing timely and professional technical assistance to customers and internal staff for Ambry software applications.This role requires strong communication and problem-solving skills, as well as the...


  • Aliso Viejo, California, United States Terumo Neuro Full time

    Job Title: Information Technology Support Specialist IJoin Terumo Neuro as an Information Technology Support Specialist I and be part of a dynamic team that provides exceptional technical support to our employees. As a key member of our IT department, you will be responsible for delivering top-notch support services, ensuring the smooth operation of our...


  • Aliso Viejo, California, United States Addison Group Full time

    We are seeking a highly skilled Hybrid Senior Support Technician for our client in a dynamic environment.As a key member of our team, you will be responsible for troubleshooting complex technical issues, creating and documenting tickets, and escalating matters when necessary. Strong customer service skills, critical thinking, adaptability, and adherence to...


  • Aliso Viejo, California, United States ECLARO Full time

    Job Title: Senior Support TechnicianJob Summary:We are seeking a highly skilled and experienced Senior Support Technician to join our team at ECLARO. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key...


  • Aliso Viejo, California, United States Ambry Genetics Full time

    Job Title: Technical Support Representative IAt Ambry Genetics, we are seeking a highly motivated and detail-oriented Technical Support Representative I to join our team. As a Technical Support Representative I, you will be responsible for providing technical support assistance to customers and internal staff for Ambry software applications.Key...


  • Aliso Viejo, California, United States Insight Global Full time

    Job Title: IT Service Desk AnalystWe are seeking a skilled IT Service Desk Analyst to join our team at Insight Global. As a key member of our IT support team, you will provide remote technical support to our internal employees, troubleshooting and resolving hardware and software issues with desktops, laptops, and mobile devices.Key Responsibilities:Provide...

  • IT Support Specialist

    1 month ago


    Aliso Viejo, California, United States Insight Global Full time

    Job Title: IT Service Desk AnalystWe are seeking a skilled IT Service Desk Analyst to join our team at Insight Global. As a key member of our support team, you will provide remote IT support to our internal employees, troubleshooting, repairing, and configuring desktops, laptops, printers, and mobile devices.Key Responsibilities:Provide technical support for...


  • Aliso Viejo, California, United States Insight Global Full time

    Job Title: IT Service Desk AnalystWe are seeking a skilled IT Service Desk Analyst to join our team at Insight Global. As a key member of our support team, you will provide remote IT support to our internal employees, troubleshooting and resolving hardware and software issues with desktops, laptops, and mobile devices.Key Responsibilities:Provide technical...


  • Aliso Viejo, California, United States Ambry Genetics Full time

    Clinical Specialist RoleThe Clinical Specialist is a key member of our team at Ambry Genetics, providing critical real-time clinical support and interpretation of results to our clients. This role requires a deep understanding of our clinical offerings and technology, ensuring seamless collaboration and expert guidance.Key Responsibilities:Provide timely and...


  • Aliso Viejo, California, United States IHI Power Services Corp Full time

    Job Title: Director, Technical ServicesWe are seeking a highly skilled and experienced Director, Technical Services to join our team at IHI Power Services Corp. The successful candidate will be responsible for providing technical support to operations, leading a team of technicians and engineers, and managing a group of contractors.Key...


  • Aliso Viejo, California, United States IHI Power Services Corp Full time

    Job Title: Director, Technical ServicesWe are seeking a highly skilled and experienced Director, Technical Services to join our team at IHI Power Services Corp. This is a key leadership position that will provide technical support to operations and oversee the technical services functions at our O&M facilities.Key Responsibilities:Provide technical support...


  • Aliso Viejo, California, United States MicroVention Full time

    Job Title: Specialist, Regulatory AffairsMicroVention is seeking a highly skilled Specialist, Regulatory Affairs to join our team. In this role, you will play a critical part in ensuring the company's medical devices comply with regulatory requirements.Key Responsibilities:Assist in developing and implementing regulatory strategies to ensure compliance with...


  • Aliso Viejo, California, United States NeoGenomics Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Case Support Specialist I to join our team at NeoGenomics. This role will be responsible for coordinating patient case logistics to ensure operational turnaround times are in compliance with departmental standards and that Pathologist and client expectations are met.Key...


  • Aliso Viejo, California, United States MicroVention Full time

    Job Title: Regulatory Affairs SpecialistThis position is responsible for assisting in obtaining regulatory approvals and ensuring compliance to FDA and international regulatory agency requirements, including ISO, local, state, and/or federal requirements.Key Responsibilities:Serves as a member on project teams, completing tasks as assigned by the team.Aides...


  • Aliso Viejo, California, United States Fluor Full time

    Job Title: Principal Software Applications SpecialistAt Fluor, we are committed to fostering a work environment that values diversity, equity, and inclusion. As a Principal Software Applications Specialist, you will play a key role in designing and deploying enterprise solutions and architectures that drive business success.Key Responsibilities:Provide...


  • Aliso Viejo, California, United States MicroVention Full time

    Job SummaryWe are seeking a highly skilled Regulatory Affairs Specialist to join our team at MicroVention. This role will be responsible for assisting in obtaining regulatory approvals and ensuring compliance to FDA and international regulatory agency requirements.Key ResponsibilitiesServes as a member on project teams, completing tasks as assigned by the...


  • Aliso Viejo, California, United States MicroVention Full time

    Job SummaryWe are seeking a highly skilled Regulatory Affairs Specialist to join our team at MicroVention. The successful candidate will be responsible for assisting in obtaining regulatory approvals and ensuring compliance with FDA and international regulatory agency requirements.Key ResponsibilitiesServes as a member of project teams, completing tasks as...


  • Aliso Viejo, California, United States MicroVention Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Regulatory Affairs Specialist to join our team at MicroVention. The successful candidate will be responsible for assisting in obtaining regulatory approvals and ensuring compliance with FDA and international regulatory agency requirements.Key ResponsibilitiesServes as a member of project teams,...


  • Aliso Viejo, California, United States Metagenics Full time

    About MetagenicsMetagenics is a company that believes in helping people live happier, healthier lives by realizing their genetic potential. Our mission, values, and vision are built on our company's own DNA, which is why we prioritize integrity, authenticity, respect, diversity, and inclusion, as well as healthy and happiness.We are a team dedicated to...