Technical Support Specialist

3 days ago


Aliso Viejo, California, United States Ambry Genetics Full time
Job Title: Technical Support Representative I

Job Summary:

The Technical Support Representative I is a key member of our customer support team, responsible for providing timely and professional technical assistance to customers and internal staff for Ambry software applications.

This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. The successful candidate will be able to troubleshoot and resolve technical issues, provide excellent customer service, and maintain accurate records of interactions.

Key Responsibilities:

  • Provide technical support via multiple channels, including email, phone, and live chats.
  • Triage customer and internal support requests, utilizing resources as needed.
  • Answer frequently asked questions regarding Ambry software applications.
  • Troubleshoot entry to intermediate level items and escalate other issues to the appropriate teams as needed.
  • Gather customer information, log interactions via the ticketing system, and keep all necessary parties abreast of status updates.
  • Assist with user acceptance testing and facilitate end-user testing of application releases to verify adherence to requirements.
  • Run queries and create reports on program status.

Requirements:

  • Bachelor's degree preferred. Possesses a minimum of a two-year degree in a computer-related field or equivalent experience and a high school diploma.
  • A copy of school transcripts or diploma is required for the employee file.

Preferred Qualifications:

  • Past experience and/or ability to quickly learn and demonstrate an intermediate understanding of Microsoft Office, Google Applications, chatbot/live chat applications, Salesforce/Service Cloud, JIRA, Microsoft Teams, and Talkdesk.
  • Ability to apply common sense to troubleshoot issues and demonstrate familiarity with relational databases and the software development cycle.

About Ambry Genetics:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company dedicated to open scientific exchange to understand and treat all human disease faster.

We are an equal opportunity employer and maintain a drug-free work environment. Our outstanding benefits program includes medical, dental, vision, 401k, FSA, and generous paid time off (PTO) program.



  • Aliso Viejo, California, United States Insight Global Full time

    Job OverviewWe are currently seeking a Technical Support Specialist to join our team at Insight Global. This role is essential in providing top-notch assistance to our clients and internal staff.Key ResponsibilitiesThe selected candidate will be responsible for:Delivering exceptional support in a Help Desk capacity.Utilizing a ticketing system to manage and...


  • Aliso Viejo, California, United States ECLARO Full time

    Job SummaryWe are seeking a highly skilled Senior Support Technician to join our team at ECLARO. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring seamless operation of our technology systems, and collaborating with other teams to drive business success.Key ResponsibilitiesTechnical...


  • Aliso Viejo, California, United States ECLARO Full time

    Job Title: Senior Support TechnicianJob Summary:We are seeking a highly skilled and experienced Senior Support Technician to join our team at ECLARO. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key...


  • Aliso Viejo, California, United States Ambry Genetics Full time

    Job Title: Technical Support Representative IAt Ambry Genetics, we are seeking a highly motivated and detail-oriented Technical Support Representative I to join our team. As a Technical Support Representative I, you will be responsible for providing technical support assistance to customers and internal staff for Ambry software applications.Key...

  • IT Support Specialist

    2 weeks ago


    Aliso Viejo, California, United States Insight Global Full time

    Job Title: IT Service Desk AnalystWe are seeking a skilled IT Service Desk Analyst to join our team at Insight Global. As a key member of our support team, you will provide remote IT support to our internal employees, troubleshooting, repairing, and configuring desktops, laptops, printers, and mobile devices.Key Responsibilities:Provide technical support for...


  • Aliso Viejo, California, United States NATIONAL TAX CREDITS INC Full time

    Position OverviewNATIONAL TAX CREDITS INC is seeking to recruit 2-3 motivated individuals for the role of Customer Support Specialist. This position primarily involves outbound communication with clients.Key ResponsibilitiesCollection of Documentation: Gather necessary documents from clients to facilitate the tax credit process.Client Engagement: Follow up...


  • Aliso Viejo, California, United States SlingShot Connections Full time

    Position OverviewThe Recruitment Support Specialist plays a crucial role in enhancing the candidate experience and facilitating the hiring process at SlingShot Connections.Key ResponsibilitiesInterview Coordination: Organize and arrange interviews efficiently.Candidate Engagement: Serve as the primary liaison for candidates, ensuring clear communication and...


  • Aliso Viejo, California, United States Coast Hills Community Full time

    Job SummaryWe are seeking a highly skilled and experienced Production and Technical Coordinator to join our team at Coast Hills Community Church. As a key member of our Worship Arts department, you will be responsible for ensuring the technical aspects of our services and events run smoothly and efficiently.Key ResponsibilitiesPlan, organize, and direct a...


  • Aliso Viejo, California, United States MicroVention Full time

    Job SummaryWe are seeking a highly skilled Regulatory Affairs Specialist to join our team at MicroVention. This role will be responsible for assisting in obtaining regulatory approvals and ensuring compliance to FDA and international regulatory agency requirements.Key ResponsibilitiesServes as a member on project teams, completing tasks as assigned by the...


  • Aliso Viejo, California, United States MicroVention Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Regulatory Affairs Specialist to join our team at MicroVention. The successful candidate will be responsible for assisting in obtaining regulatory approvals and ensuring compliance with FDA and international regulatory agency requirements.Key ResponsibilitiesServes as a member of project teams,...


  • Mission Viejo, California, United States Continuing Life Full time

    IT Support Technician This is a full-time ON-SITE position. Schedule: Monday-Friday 8am-5:00pm On-Site Competitive hourly wage Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance. 401k plan with generous employer contributions. Paid Time Off, Holidays, and Flexible Holidays. Tuition Assistance programs. Opportunities for...


  • Mission Viejo, California, United States Continuing Life Full time

    IT Service Desk Technician This position is a full-time, on-site role. Work Schedule: Monday to Friday, 8 AM to 5 PM Competitive hourly wage Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance. 401k plan with a generous employer contribution. Paid Time Off, Holidays, and Flexible Holidays. Tuition Assistance available....


  • Mission Viejo, California, United States Continuing Life Full time

    IT Service Desk Technician This is a full-time ON-SITE position. Work Schedule: Monday-Friday 8am-5:00pm On-Site Competitive hourly wage Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance. 401k plan with a generous employer contribution. Paid Time Off, Holidays, and Flexible Holidays. Tuition Assistance available....


  • Aliso Viejo, California, United States Manpower -Professional Full time

    Job OverviewThe HR Business Partner Specialist plays a crucial role in enhancing the Human Resources Department's effectiveness by managing Employment Relations and various HR initiatives. This position involves collaborating with HR Management to gather insights on employee concerns, facilitating conflict resolution, conducting exit interviews, assisting in...


  • Aliso Viejo, California, United States Banfield Pet Hospital Full time

    About the RoleWe are seeking a skilled and compassionate Pet Care Specialist to join our team at Banfield Pet Hospital. As a key member of our veterinary medical team, you will play a vital role in providing exceptional care to our furry patients and their owners.Key ResponsibilitiesPrepare the Treatment Room: Ensure the treatment room is ready for...


  • Aliso Viejo, California, United States Metagenics Full time

    About MetagenicsMetagenics is a company that believes in helping people live happier, healthier lives by realizing their genetic potential. Our mission, values, and vision are deeply rooted in our company's DNA. We are united by our purpose and core values, which include Integrity, Authenticity, Respect, Diversity & Inclusion, and Healthy & Happiness. Our...


  • Aliso Viejo, California, United States Fluor Full time

    About the RoleWe are seeking a highly skilled Senior Specialist to join our team at Fluor. This is a key role that requires a strong understanding of IT solutions and the ability to apply that knowledge to broad and diverse assignments.Key ResponsibilitiesLead the deployment, monitoring, maintenance, development, upgrade, and support of all IT...


  • Aliso Viejo, California, United States Fluor Full time

    Electrical Power Distribution SpecialistAt Fluor, we are committed to delivering high-quality services that meet the needs of our clients. As an Electrical Power Distribution Specialist, you will play a critical role in leading projects and working independently to develop cost-effective solutions for electrical power distribution in low and medium...


  • Aliso Viejo, California, United States Vertos Medical Inc Full time

    Position OverviewAs a vital member of our team, you will engage with clients, including healthcare professionals and procurement departments, to address inquiries and fulfill requests regarding our offerings. This role operates under general supervision and emphasizes compliance and exceptional service.Key ResponsibilitiesEnsure adherence to regulatory...


  • Aliso Viejo, California, United States Vertos Medical, Inc Full time

    Job OverviewAs a key member of our team at Vertos Medical, Inc., you will engage with a diverse range of clients, including healthcare professionals and institutional buyers, to deliver and manage information in response to their inquiries and requests regarding our offerings.Key Responsibilities:Ensure adherence to all regulatory standards and company...