Regional Veterinary Operations Director
2 weeks ago
Innovetive Petcare is seeking an experienced veterinary operations leader to join our team as a Regional Operations Manager. This is a remote position that requires residing in or being open to relocating to one of the 16 states where Innovetive currently has practice locations.
Key Responsibilities- Oversee the day-to-day operations of an assigned portfolio of hospitals with full P&L responsibility, driving growth and profitability.
- Collaborate with hospital leadership to develop business strategy and implement it effectively.
- Create action plans, set and manage goals, delegate tasks, and track metrics to ensure success.
- Negotiate and mediate conflicts, coach, and provide feedback to hospital leadership.
- Assist in the development and management of Innovetive-wide initiatives.
- Acquire and maintain knowledge of organizational and local practice policies and procedures.
- Ensure proper staff scheduling and optimization, assist in site labor management.
- Analyze and interpret operational reports, identifying areas for improvement.
- Champion and implement Innovetive initiatives throughout the region.
- Onboard new Hospital Managers, ensuring a successful introduction to Innovetive.
- Ensure Hospital Managers are trained in financial and operational systems and methods.
- Mentor, coach, and set expectations with hospital leadership and staff, conducting annual performance reviews of Managing DVM and Hospital Manager.
- P&L Management: interpret, explain, and manage the P&L statements for a hospital, providing specific coaching to the Hospital Managers to manage variable expenses.
- Manage revenue growth, assist sites with new client acquisition and client retention efforts, and service line expansions.
- Grow region's EBITDA in both dollars and margin expansion.
- Achieve monthly and annual financial budgets.
- Assist with the preparation and communication of the annual budget.
- Supervise capital expenditures, identify and build business cases for expansions, relocations, and renovations.
- Lead region's DVM and Support Staff recruiting in partnership with Innovetive recruiter, closing DVM and staff requisitions.
- Makes recommendations for staff training and development.
- Engage and develop relationships with DVM staff to support a high standard of care and ensure DVM retention.
- Bachelor's degree or equivalent education is required; MBA preferred.
- 3-5 years of multi-state/multi-site veterinary practice management experience, with specific experience in emergency and specialty practices.
- Work remotely and can travel up to ~75% of the time.
- Knowledge of practice management processes, efficiencies, standards, metrics, and benchmarks.
- Knowledge of veterinary practice management software.
- Paid time off.
- Health, dental, vision, and life insurance.
- Paid parental leave.
- 401K with company match.
- Company profit interest program.
- Career and leadership development.
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