Food Service Operations Supervisor

2 weeks ago


Great Lakes, Illinois, United States Goodwill Industries of Southeastern Wisconsin, Inc. Full time
Position Overview:
The Food Service Operations Supervisor plays a crucial role in overseeing the food service activities within designated facilities.

This position ensures that dining spaces, kitchen equipment, and utensils are maintained in a clean and hygienic state at all times, while also guaranteeing that food is prepared and served according to established standards.

This role involves providing leadership, direction, and support to food service personnel and temporary staff on a daily basis.

Key Responsibilities:
  • Guarantees that meals are prepared and served in compliance with all contractual obligations.
  • Conducts inspections of all work areas before, during, and after meal service to ensure cleanliness and sanitation.
  • Trains and supervises new employees.
  • Oversees the training of staff in all aspects of food service operations.
  • Develops daily work schedules for all team members.
  • Completes necessary documentation accurately and promptly.

Leadership and Development:
Collaborates with colleagues to foster professional growth and development.

Project Management:
May participate as a team member or subject matter expert in departmental projects, contributing ideas and solutions while balancing project demands with routine responsibilities.

Problem Solving:
Operates with minimal supervision, conducting periodic reviews of work. Engages in research and analysis to evaluate situations and provide reports on findings.

Technical Expertise:
Possesses advanced knowledge of professional standards and practices within the food service industry.

Community Involvement:
Actively supports community engagement initiatives and participates in volunteer opportunities aligned with organizational goals.

Additional Duties:
May be assigned other responsibilities as needed.

Qualifications:
  • Completion of two years of college education or equivalent experience, along with a minimum of five years in a related field.
  • Must successfully pass the ServSafe certification and maintain this qualification.
  • Ability to manage a workforce of 20 to 100 hourly employees.
  • Occasional driving of a company vehicle may be required.

Cultural Competencies:
Customer Orientation:
Proactively identifies and addresses customer needs, continuously seeking ways to enhance service quality.
Embracing Diversity:
Actively seeks diverse perspectives and collaborates effectively with individuals from various backgrounds.
Effective Communication:
Ensures clear and professional communication through various channels, while actively listening to others.
Adaptability:
Demonstrates flexibility in response to changing circumstances and priorities.
Results-Driven:
Exhibits a strong commitment to achieving meaningful outcomes and completing tasks successfully.
Accountability:
Takes ownership of responsibilities and monitors performance to ensure commitments are met.
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