Field Service Manager

2 weeks ago


Marion, Illinois, United States Wisper ISP Full time
Job Title: Field Service Manager

Wisper ISP is seeking a highly skilled and experienced Field Service Manager to lead our team of field technicians in delivering exceptional service to our customers. As a key member of our operations team, you will be responsible for overseeing the daily management of our field operations, ensuring seamless delivery of our services, and driving business growth.

Key Responsibilities:
  • Manage and lead a team of field technicians to ensure efficient and effective delivery of services
  • Collaborate with various departments to ensure seamless ticket documentation, quality control, and customer service audits
  • Conduct safety training and quality control initiatives to ensure compliance with company standards
  • Develop and implement strategies to improve service delivery, reduce costs, and increase customer satisfaction
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive growth
Requirements:
  • High School Diploma or equivalent
  • Valid driver's license and ability to be added to company auto-insurance policy
  • Minimum 2 years of experience in the Internet Service Provider (ISP) industry or relevant field
  • At least 2 years of experience managing and leading a team of at least 20 staff members
  • Experience with ladders or professional climbing is highly valued
  • Legally authorized to work in the country of employment without requiring sponsorship for employment visa status
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and forward-thinking company
  • Chance to make a direct impact on our operations and drive business growth
  • Professional development and growth opportunities

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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