Supervisor of Customer Charged Services

4 weeks ago


Orange, Connecticut, United States Iberdrola Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor to join our team at Iberdrola. The successful candidate will be responsible for providing administrative and field supervision to bargaining unit Service Technicians, resolving customer complaints, and responding to emergency situations.

Key Responsibilities
  • Supervise daily activities of field personnel responsible for the repair of and safe operation and installation of customer gas equipment.
  • Develop and promote a high standard of work by coaching and monitoring service technicians.
  • Respond to all emergency situations as needed, and provide on-call/service center coverage as scheduled.
  • Collaborate with contractors, builders, and fire officials regarding the administration and compliance of federal safety standards.
  • May also be responsible for dispatch operations and assigning field crews to perform service work.
  • Train and advise customer service staff on billing and service functions.
  • Responsible for daily payroll records and monitors various activities of customer service meter programs.
Qualifications
  • 2-4 years of experience with gas utilization equipment required.
  • Gas industry operations experience is required.
  • Technical knowledge in gas utilization, pipe product, appliance parts, and customer service skills.
  • Administrative, communication, and decision-making abilities.
  • Strong leadership/managerial skills.
  • Must be available 24/7.
Education and Certifications
  • Associate's degree is preferred.
  • HVAC certification is desirable.
  • PST (Public Service Technician) or better 13.

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Iberdrola, we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status, or any other status protected by federal, state, or local law.



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