Sales and Marketing Specialist

2 weeks ago

Petaluma, California, United States LGC Group Full time

About the Role

The Sales Specialist will provide technical sales support to the Reference Materials and Analytical Standards product lines. They will interact with the Sales Manager, Account Managers, and pooled quoting specialists to achieve annual sales targets.

The individual will respond to sales inquiries, offering expert engagement with customers, and make use of opportunities for upselling and driving sales of LGC's manufactured products. They will provide a high level of engagement and customer experience on incoming and outgoing inquiries from customers, ensuring response times are met as agreed to in Salesforce/Service Cloud.

Key Responsibilities

  • Own all transactional accounts in an assigned geography and represent the entire LGC Standards product portfolio to new and existing customers across all end-markets (Pharma, Biotech, Environmental, etc.)
  • Identify and close new prospect opportunities generated from a combination of prospecting and qualification from marketing-provided and self-generated leads
  • Identify the best resources for lead follow-up from new leads that may be generated from Salesforce via PARDOT or from marketing
  • Lead collaboration and coordination of LGC Standard's sales resources (specialists, customer service, etc.) at transactional accounts to drive impactful customer experience
  • Use LGC's sales tools and virtual capabilities to prospect, nurture, and close opportunities, and conduct ongoing territory planning
  • Achieve quota set for a given geography, leveraging stakeholders as needed to deliver sales from new and existing customers
  • Work closely with marketing to launch new products; work closely with the core end-market team to identify competitor activity and trends
  • Work closely with the account manager to manage and maintain service levels to key customers in their territories
  • Be responsible for the daily management of service cloud case inquires, ensuring tasks are dealt with and escalated to ensure proper response times
  • Promote the Webshop to all customers while also advocating for LGC manufactured products in 3rd party quotation requests

Requirements

  • Scientific background and formal qualification in any applicable sector: Pharmaceutical, Life Science/Biotech, Environmental/Food/Life sciences, Industrial sciences, chemistry, etc.
  • Excellent sales capability and mindset: ability to cold call customers and use application products to generate leads and increase sales
  • 2+ years of laboratory experience in chemistry
  • Experience using relevant systems and tools: CRM, ERP (IFS), Microsoft Office suite, supply chain process management tools
  • Ability to work under pressure to meet deadlines
  • Ability to relate to all levels of the business
  • Customer focused
  • Exceptional communication skills in English with additional languages a plus

Additional Information

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion, or belief, age, or trade union membership.

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