Pharmaceutical Customer Service Representative
2 weeks ago
We are seeking a highly organized and communicative Pharmaceutical Customer Service Representative to join our team. In this role, you will provide exceptional customer service to clients via phone and in-person, utilizing strong verbal communication skills and product knowledge.
Key Responsibilities:
- Respond to customer inquiries and resolve issues efficiently.
- Gather information from customers to address their needs.
- Communicate options for resolution and investigate complaints.
- Refer complex issues to senior representatives when necessary.
- Utilize computer systems to research customer queries and log calls.
Requirements and Qualifications:
- High school diploma or equivalent required; pharmacy technician certification preferred.
- Experience in pharmaceuticals is an asset.
- Demonstrated strong organizational and interpersonal skills.
- Tactful and effective verbal communication skills.
- Proficiency with Excel software.
Working Conditions:
- Work in a dynamic call center environment.
- Ability to use office equipment and work independently or as part of a team.
Compensation: $19 per hour (DOE) based on location in Elkridge, MD.
Why Join Our Team?
At Level One Personnel, we pride ourselves on providing personalized service to our clients. We prioritize long-term career satisfaction by matching the right candidate with the right job opportunity. Our goal is to create a win-win situation for both our business clients and employees.
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