Medical Support Coordinator

5 days ago


Watertown, Wisconsin, United States Optum Part time

Opportunities at Optum

Optum is proud to partner with ProHealth Care, a leading healthcare provider in Waukesha County and the surrounding areas. For over a century, ProHealth Care has been dedicated to improving the well-being of the community through high-quality care delivery.

Our team at Optum's Watertown Clinic is seeking a friendly, patient-focused, and detail-oriented Patient Care Coordinator to join our collaborative environment. As an Associate Patient Care Coordinator, you will work closely with the care team to support our vision and mission, deliver exceptional customer service, and adhere to Lean processes.

Key Responsibilities:

  • Greet patients and visitors in person or via telephone/video conferencing, upholding excellent customer service standards.
  • Enter and update patient demographic and financial information, ensuring timely registration.
  • Obtain necessary applications and forms, confirming signatures are on file and photocopy/scanning documents as needed.
  • Provide patients with financial responsibility information and collect liabilities, documenting amounts in the system and balancing the cash box daily.
  • Collaborate with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed.
  • Offer wayfinding instructions and assist with hospital information as requested.
  • Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
  • Meet or exceed audit accuracy standards, addressing worklists and error reports promptly and seeking assistance when needed.
  • Perform other duties as required.

About Our Benefits:

  • Paid Time Off, plus 8 Paid Holidays.
  • A comprehensive medical plan, including a Health Spending Account or Health Savings Account option.
  • Dental, Vision, Life & AD&D Insurance, Short-term disability, and Long-term Disability coverage.
  • A 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement, Employee Discounts, and an Employee Assistance Program.
  • An Employee Referral Bonus Program and voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.).

We Value Diversity:

UnitedHealth Group is committed to creating a healthier atmosphere for everyone, regardless of race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Salary Range: $16.00 - $28.85 per hour based on full-time employment, with competitive base pay and performance rewards.



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