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Healthcare Services Coordinator

1 week ago

Watertown, Wisconsin, United States Optum Part time

Join Our Healthcare Team

As a Patient Care Coordinator at Optum's Watertown Clinic, you will play a vital role in delivering high-quality patient care and services. Our team is dedicated to making a positive impact in the lives of our patients and colleagues.

Key Responsibilities:

  • Greet patients and visitors in person or via telephone/video conferencing, promoting a welcoming and respectful environment.
  • Accurately enter and update patient demographic and financial information, ensuring compliance with regulatory requirements.
  • Support the care team by obtaining necessary applications and forms, verifying signatures, and photocopying/scanning documents.
  • Communicate clearly and effectively with patients regarding financial responsibilities, collecting liabilities, and balancing the cash box daily.
  • Collaborate with internal departments to facilitate smooth patient encounters, ensuring all requirements are met.
  • Assist patients with wayfinding and hospital information requests, providing empathetic support.
  • Coordinate patient admissions, bed assignments, and tracking boards, adhering to established protocols.
  • Maintain accurate records, meeting audit standards and addressing errors promptly.
  • Participate in continuous quality improvement initiatives, contributing to process enhancements and best practices.

Benefits of Working with Us:

  • A comprehensive benefits package, including paid time off, medical, dental, vision, and life insurance options.
  • A competitive salary range ($16.00 - $28.85 per hour), along with performance-based incentives.
  • A 401(k) Savings Plan, Employee Stock Purchase Plan, and Education Reimbursement program.
  • A supportive and inclusive work environment, fostering career growth and development.

Why Choose Optum?

We offer a unique opportunity to join a forward-thinking organization committed to making a meaningful difference in the lives of our patients and colleagues. Our focus on quality, safety, and innovation creates a workplace that is both challenging and rewarding.