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Beverage Operations Supervisor

2 months ago

Columbus, Ohio, United States Caesars Entertainment Full time

Job Overview

As a key member of the management team at Caesars Entertainment, the Beverage Operations Supervisor plays a vital role in ensuring the seamless delivery of beverage services while upholding the highest standards of quality and compliance.

Primary Responsibilities:

  • Demonstrate comprehensive knowledge of departmental policies and service protocols.
  • Oversee and maintain cleanliness, sanitation, and organization of beverage service areas, ensuring adherence to health regulations.
  • Exemplify Caesars Entertainment's core values and service standards, holding team members accountable to these expectations.
  • Encourage teamwork and foster a positive work environment by establishing credibility and integrity as a leader.
  • Serve as a mentor and coach, clearly communicating expectations and providing guidance to team members.
  • Collaborate with other departments to guarantee guest satisfaction and efficient operations in a safe and welcoming atmosphere.
  • Possess thorough knowledge of liquor laws and regulations, particularly those related to service restrictions.
  • Maintain expertise in various beverage offerings, including liquor brands, wines, beers, and non-alcoholic selections.
  • Ensure readiness of products and equipment for service, coordinating with relevant departments as necessary.
  • Conduct regular inspections of storage and work areas to verify proper supplies and cleanliness.
  • Delegate tasks and responsibilities to team members in accordance with established procedures.
  • Monitor team member appearance and grooming in line with company standards.
  • Engage with all Beverage Team Members during shifts to discuss pertinent operational information.
  • Organize and oversee team members during the setup, service, and breakdown of special events.
  • Manage inventory of prebatched cocktails and specialty garnishes.
  • Understand and troubleshoot P.O.S. systems, including processing transactions and managing service recoveries.
  • Maintain positive relationships with guests and team members, documenting relevant interactions in a daily log.
  • Assess staffing levels to determine appropriate assignments and schedules.
  • Perform additional duties as assigned by Food & Beverage Leadership.

Qualifications:

  • Minimum of 2 years of supervisory experience in food and beverage preferred.
  • Strong verbal and written communication skills, with proficiency in Microsoft 365.
  • Exceptional interpersonal, customer service, leadership, and problem-solving abilities.
  • Proven track record of delivering high-quality guest service.
  • Flexibility to work various shifts and days as needed.
  • Reliable attendance and punctuality are essential.
  • Physical capability to lift heavy items (up to 50 lbs.), stand for extended periods, and navigate stairs.
  • Able to respond effectively to visual and auditory signals.
  • Capacity to perform under pressure in fast-paced environments.

Compensation:
$20-$22/hour