Service Excellence Manager

7 days ago


Monrovia, California, United States Burlington Full time

**Service Excellence Manager:** Join our team as a Service Excellence Manager and play a key role in driving customer satisfaction and loyalty.

In this role, you will be responsible for leading customer service initiatives, developing and implementing strategies to improve customer experiences, and coaching and guiding associates on customer service best practices.

**Key Responsibilities:**

* Develop and implement customer service strategies to improve customer satisfaction and loyalty.

* Collaborate with store teams to achieve sales goals and maintain a positive shopping environment.

* Analyze customer feedback and make data-driven decisions to improve customer experiences.

* Provide coaching and guidance to associates on customer service best practices.

**Requirements:**

Candidates must have excellent leadership skills, strong communication abilities, and a customer-centric approach.

**Estimated Salary:** $17 per hour



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