Customer Service Representative

3 weeks ago


Monrovia, California, United States Wingstop Full time
About Wingstop

Wingstop's mission is to serve the world flavor. We are looking for team members who want to deliver a flavor experience.

Job Summary

We are seeking a Customer Service Representative to join our team as a Cashier. As a Cashier, you will be responsible for taking and giving out orders to the kitchen staff, communicating with crew members and kitchen staff to ensure timely delivery of guest orders, balancing cash drawers, and providing excellent customer service.

Responsibilities
  • Greet and welcome customers entering the restaurant and calling into the restaurant.
  • Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
  • Accurately process cash, credit card and gift card transactions; verify age for alcohol purchases.
  • Answer questions from customers and make menu recommendations.
  • Monitor that all orders are read within Company quote times.
  • Verify that all wings are presentable and double checking all orders before giving the order to the customer(s).
  • Balance the register at the end of the shift; deliver the amount before the next shift.
  • Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
  • Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
  • Maintain a professional and presentable appearance according to the company's Uniform Standards.
  • Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.
Requirements
  • Cashier and restaurant experience a plus.
  • Food Handler Certification required.
  • Computer literate and comfortable using computerized register (POS) systems.
  • Possess great cash handling skills.
  • Professional, polite, and reliable even when under stress.
  • Must have excellent interpersonal and people skills.
  • Must have integrity, honesty and accountability.
Benefits
  • Employee discount.
  • Free meals.
  • Flexible schedule.
  • $20 per hour by April 2024.


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