Sales Manager 3 Gaylord National Harbor

2 weeks ago

Charleston, West Virginia, United States Marriott Full time
Job Summary

As a Sales Manager 3 at Gaylord National Harbor, you will be responsible for handling customer inquiries and lead requests for groups within predefined Group Sales parameters. You will work with customers to align their preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty.

Key Responsibilities
  • Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights)
  • Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters.
  • Refers opportunities to appropriate sales associate if business is outside these parameters.
  • Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.
  • Verifies that business is turned over properly and in a timely fashion for quality service delivery.
  • Maintains customer loyalty by delivering service excellence throughout each customer experience.
  • Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.
  • Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative.
  • Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand) and how to sell against them.
  • Verifies that business booked is within hotel parameters.
  • Closes the best opportunities for each property based on market conditions and individual property needs.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Transfers accurate, complete, and timely information to property in accordance with brand standards.
  • Understands and actively utilizes company marketing initiative/incentives to close on business.
  • Implements process improvements and best practices.
  • Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals.
  • Processes business correspondence and creates contracts and other related booking documentation as required.
Requirements
  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Benefits

Marriott International offers a competitive salary and benefits package, including medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

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