Sales Representative

2 weeks ago


Glendale California, United States Toyota of Glendale Full time
Job Description

Job Title: Sales Professional

Job Summary:

We are seeking a highly motivated and customer-focused Sales Professional to join our team at Toyota of Glendale. As a Sales Professional, you will be responsible for selling new and pre-owned vehicles to customers, providing exceptional customer service, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Sales: Demonstrate automobiles by explaining characteristics, capabilities, and features; take test drives; compare and contrast competitive models; and explain warranties and services.
  • Customer Service: Help customers with vehicle selection and promote model options and features, value-add products and services, and purchase and finance options following dealership policies.
  • Test Drives: Conduct vehicle test drives and ensure all speed limits and other rules of the road are followed.
  • Product Knowledge: Continuously learn about product updates, features, accessories, and inventory and their benefits to the customers.
  • Delivery: Help facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements.
  • Objection Handling: Learn to overcome objections, ask for the sale, negotiate price, complete sales or purchase agreement, and explain and offer warranties service and finance.
  • Documentation: Maintain accurate sales documentation.
  • CSI: Maintain high CSI (Customer Satisfaction Index) a MUST.
  • Follow-up: Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Knowledge: Maintain up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
  • Sale Closure: Negotiate sale closure in a clear, concise, and highly ethical fashion.
  • Prospecting: Prospect daily for potential customers and maintain consistent rapport with previously sold customers.
  • Reporting: Provide sales management information by completing required reports.
  • Training: Attend sales meetings and training sessions as required.
  • Company Values: Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
  • Company Policies: Follow all company policies and procedures.

Qualifications:

  • Experience: 1+ years' experience in automotive sales experience preferred but willing to train.
  • Previous Experience: Previous sales or customer service experience (any industry) a plus.
  • Skills: Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Teamwork: Must be able to develop relationships with vendors and work well in a process-driven environment.
  • Professionalism: Must conduct oneself in a professional manner at all times.
  • Confidence: Must have confidence in your ability to be successful.
  • Teamwork: Must strive to respect and facilitate teamwork within all departments.
  • Appearance: Professional appearance and work ethic.
  • Self-Starter: Self-starter and self-motivator.
  • Bilingual: Bilingual a PLUS.
  • Toyota Experience: Toyota experience a PLUS.


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