Night Auditor
5 days ago
Audit, balance, and report on various hotel areas, including food and beverage outlets, rooms, and front desk, to ensure accuracy and adherence to company policies and procedures.
Responsibilities- Audit and balance cash and credit operations in food and beverage outlets, including checks, over/short figures, deposits, and postings.
- Post and report on front desk operations, including room charges, phone calls, zero balance folios, corrections, adjustments, taxes, and disputed charges.
- Prepare and verify room information to provide a clear picture of room performance.
- Balance and close all bank ticket codes daily.
- Run night audit final to ensure all revenues are in balance.
- Complete established check-in procedures for arriving guests, using manual and computerized methods.
- Facilitate guest departure by following established procedures.
- Maintain good customer relations by answering questions and concerns with timely and knowledgeable responses.
- Operate PBX equipment to provide guests with timely and efficient service.
- High school education or equivalent experience.
- Accounting background preferred, but not required.
- Ability to operate personal computer, cash register, and calculator.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- 90% of shift is standing, with repeated bending and kneeling required while filing.
- Mobility to reach all areas of the hotel to assist clients.
- Prolonged standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
Prolonged standing at an indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% of the time.
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