Night Auditor
2 weeks ago
Audit, balance, and report on the various areas of the hotel, including food and beverage outlets, rooms/front desk, and gift shop, to ensure accurate and timely information and to follow company and hotel policies and procedures. Respond to guests and provide accurate and timely information and services.
Responsibilities- Audit, balance, and report on all food and beverage outlets, including restaurants, lounges, banquets, and room service, to ensure accurate and timely information.
- Audit, balance, and post front desk operations, including room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, and other related tasks.
- Prepare and input statistics and income journal sheets for preparation of daily reports and provide rooms management with a picture of how they are performing.
- Balance and close all bank ticket codes daily.
- Run night audit final after ensuring all revenues are in balance nightly.
- Complete established check-in procedures for arriving guests on a daily basis and facilitate guest departure (check-out) on a daily basis by following established manual and computer procedures.
- Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
- Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
- Ability to operate personal computer, cash register, and calculator.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- Excellent vision required for viewing of CRT screen.
- Excellent speech communication skills required to communicate with guests over the telephone.
- Excellent comprehension and literacy required for reading daily reports, numbers, etc.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Prolonged standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.
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