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Tenant Resource Specialist

2 months ago

Boston, Massachusetts, United States Boston Senior Home Care Full time
Job Description

Job Title: Supportive Housing Bilingual Tenant Resource Counselor (English/Cape Verdean Creole)

Department: Supportive Housing

Reports to: Program Manager

FLSA: Non-exempt

Classification: Regular Full-time (35 hours)

Salary: $47,000

Benefits: Offering a Sign-On Bonus: $1,000


Job Summary:

The Tenant Resource Counselor is an on-site position in Supportive Housing sites, where Boston Senior Home Care has contracted with housing authorities or housing management organizations to provide resident services to all residents to help them age in place and make lifestyle changes that improve the quality of their lives. The TRC will support the ability of all tenants to continue to live safely and appropriately where they are, facilitate linkages and referrals to all levels of community-based services, and monitor delivery of services.

Key Responsibilities:

  1. Resource Provision: Serve as a resource person for the assigned Supportive Housing building(s) by providing knowledge on consumer and government resources, etc. to all residents while also promoting self-sufficiency and preserving dignity.
  2. Relationship Building: Develop and maintain positive relationships with on-site Supportive Housing partners including, but not limited to, property manager, assistant manager and maintenance.
  3. Training and Development: Be trained as a leader in Evidence-Based Workshops and co-lead trainings for residents in Supportive Housing buildings.
  4. Communication and Outreach: Disseminate information to all residents by creating and maintaining monthly calendar of events and newsletter, and ensure information is offered in languages that target the primary cultural groups in the building.
  5. Office Management: Maintain a Supportive Housing office within the assigned building(s) that ensures the security of confidential information.
  6. Data Collection and Analysis: TRC will collect, report, maintain and analyze statistical information accurately and timely for both internal BSHC use and partners/funders requirements. Analyze and utilize outcomes data as the basis for continuous program improvement.
  7. Outreach and Engagement: Develop and implement outreach activities to identify residents who are in crisis (eviction, exploitation) and who may require intervention through community based referrals.
  8. Program Development: Plan and direct on- and off-site creative social activities, workshops and educational programs. Examples include films, arts and crafts, games, outings and wellness activities. Develop and implement procedures for engaging consumers in planning, implementing, leading and participating in activities.
  9. Documentation and Record-Keeping: Document resident interactions and maintain resident files in accordance with BSCH standards.
  10. Additional Responsibilities: Perform other duties as assigned by Director of Community Housing.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The employee must be able to carry 15 to 20 lbs.
  • The employee is regularly required to talk and hear
  • The employee is frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms

Position Type/Expected Hours of Work:

This is a full-time position, Monday-Friday, 9:00 AM 5:00 PM.

Travel:

This position required up to 25% travel. Must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions.

Required/PREFERRED Education and Experience:

  • BS or BA degree required in sociology, social work, gerontology or related field.
  • Six months or more years of experience in elder care case management required.
  • Fluent speaking and writing in both English and Cape Verdean Creole.

Work Authorization/Security Clearance:

  • Must be able to work in the United States.

AAP/EEO STATEMENT:

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role.