Emergency Services Director

7 days ago

Lexington, Kentucky, United States Paul Davis Restoration of Lexington, KY Full time
Job Description

We are seeking a highly skilled Emergency Services Manager to join our team at Paul Davis Restoration of Lexington, KY. As a key member of our team, you will be responsible for consulting with property owners impacted by fire, water damage, or other large-scale emergency events.

This role will work closely with Emergency Response Agencies to enable effective implementation of property recovery initiatives. If you have a desire to help others above all, this could be the perfect opportunity for you.

Key Responsibilities:

  • Deliver an experience of extraordinary care while serving people in their time of need
  • Responds to emergency property situations and all generated leads
  • Educates the consumer on products or services
  • Build relationships and communicate Paul Davis services
  • Monitor, generate, and interpret lead sources (emergency notification systems)
  • Provide emergency recovery kits and services to impacted property owners
  • Establish and maintain working relationships with local emergency response agencies and local community
  • Participate in community events
  • Build and maintain a database of customer information
  • Manage data in our main operating systems, RMS and PD Connect
  • Work with PDRI and PDO Corporate staff on business development initiatives
  • All other duties as assigned

Competency Knowledge, Skills, and Abilities:

  • Knowledge of Microsoft Office applications (Outlook, Word, Excel)
  • Knowledge of CRM systems
  • Customer Service Skills
  • Communication skills via email, phone, and face-to-face
  • Administration skills
  • Priority Management Skills
  • Effective Meetings Skills
  • Selling Skills
  • Ability to take proactive steps to address issues and make decisions
  • Ability to learn and operate our primary operating systems: RMS, Salesforce, SharePoint, and One Drive
  • Ability to coordinate marketing events from start to finish
  • Ability to answer and communicate with customers over the phone, email, or face-to-face
  • Ability to work office equipment (fax, scanner, printer, phone system, computers)
  • Ability to work independently
  • Ability to maintain an acceptable background and MVR check during employment
  • Ability to operate a company vehicle safely
  • Maintain a level of confidentiality

Required Education and Experience:

  • High School Diploma or GED required
  • Four plus years experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance
  • Two plus years experience in an outside sales role or customer service role

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

About Us:

Paul Davis Restoration is an equal opportunity employer. We are a customer, employee, and client-focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients through our dedicated work. We are proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day.

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