Orthopedic Appointment Coordinator
4 weeks ago
The Patient Appointment Specialist is responsible for scheduling patient appointments, conducting insurance verifications, and handling referrals. This entry-level position is an excellent opportunity to gain industry knowledge and training.
This role is the first point of contact for our patients, requiring exceptional customer service skills and a courteous demeanor.
Key Responsibilities:- Provide exceptional customer service to patients via phone.
- Answer phones and ensure prompt, courteous service at all times.
- Practice urgency in scheduling appointments and conducting insurance verifications.
- Conduct insurance verifications and knowledge of common fees charged for visits.
- Desire to gain industry knowledge and training.
- Demonstrates initiative in accomplishing practice goals.
- Ability to grow, adapt, and accept change.
- Consistently creating a positive work environment by being team-oriented and patient-focused.
- Ability to interact with all levels of employees in a courteous, professional manner at all times.
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
Minimum Qualifications:- Experience in a medical office or facility setting (required).
- Prolonged periods of sitting at a desk, working on a computer, and answering phones.
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