Customer Support Representative

4 weeks ago


Cary, North Carolina, United States Randstad Full time

Job Summary:

Randstad Strategic Accounts is seeking a skilled Customer Support Representative to join their team in the healthcare industry. As a Business Professional, you will be responsible for providing exceptional customer service and support to patients and clients.

Key Responsibilities:

  • Provide accurate and timely responses to customer inquiries via phone and email
  • Manage medical claims and update patient profiles to ensure seamless delivery of medication
  • Directly respond to customer inquiries and route calls to the appropriate staff for prompt resolution
  • Run medical claims and update concise progress notes to ensure other roles within the workflow can quickly assess the status of referrals
  • Provide customer service through manipulation of management information systems to answer questions regarding refill needs, provide status of pending/shipped prescriptions, verify insurance information, and provide copies of invoices upon request
  • Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
  • Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety

Requirements:

  • 1 year of Call Center/Customer Service experience
  • Accuracy and detail-oriented with excellent communication skills
  • Ability to multitask and work in a fast-paced environment
  • High School Diploma or GED required
  • Microsoft Suite proficiency

About Randstad:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and work diligently to match your skills and qualifications to the right job and company.



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