Customer Solutions Representative

3 weeks ago


Tucson, Arizona, United States Edmund Optics Full time
Job Summary

We are seeking a highly skilled Customer Solutions Representative to join our team at Edmund Optics. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and resolving customer inquiries and complaints.

Key Responsibilities
  • Provide exceptional customer service with a friendly and positive attitude.
  • Process customer orders, returns, and backorder requests.
  • Respond to customer inquiries, complaints, and concerns.
  • Provide sales support for the Americas Sales Territory.
  • Review customer concerns, consider options, and develop best solutions for customers.
  • Process customer returns and backorder information requests.
  • Maintain customer information in CRM database.
  • Resolve returned package issues.
  • Monitor and assign work within shared tools and inboxes.
  • Handle complex customer inquiries, including processing and managing quotations, scheduling agreements, and returns.
  • Make proactive outbound customer calls to sell and improve customer satisfaction.
Requirements
  • High school diploma or equivalent.
  • Minimum of two years related prior work experience.
  • Intermediate to high level of PC skills in MS Word, Excel, and Email.
  • Excellent written and verbal communication skills.
  • Highly organized and accurate typing skills.
  • Attention to detail and ability to work productively with others in a team environment.
Working at Edmund Optics

We are committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. We encourage all qualified applicants to apply, regardless of their background or experience.



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