Technical Training Manager

1 day ago

Durham, North Carolina, United States Technical Safety Services Full time
Job Description

About the Role

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. We are seeking a highly skilled Training and Technical Manager to join our team. As a key member of our Training Department, you will be responsible for maintaining the efficiency and success of our Training department by providing both training and technical assistance for all regional operations teams.

Key Responsibilities

  • Deliver pre-defined training content.
  • Assist in the creation of new training material/content.
  • Ensure that existing training material/content is current.
  • Maintain training center to facilitate both current and future training needs.
  • Serve as a Subject Matter Expert (SME) on specified technology when requested.
  • Assist in the development of new procedures/technology/training methodologies.
  • Create and manage training work orders, events, and rosters in TSS Software.
  • Reviewing training class outputs and communicating results to appropriate personnel, including quiz results, and classroom reviews.
  • Purchase required materials for training classes/centers.
  • Travel to other TSS Regional Offices to provide in-person training when required.
  • Other duties as assigned.

What We Offer

  • Competitive salaries and a wide range of benefits.
  • Salary range of $62,000 - $120,000 annually.
  • Medical, vision, and dental insurance.
  • 401(k) plan with a company matching contribution.
  • Long-term disability, short-term disability, and life insurance.
  • Competitive Paid Time Off (PTO) and company paid holidays.

Requirements

  • Requires a High School Diploma or equivalent. Bachelor's degree preferred.
  • NSF Biosafety Cabinet Field Certifier Enhanced Accreditation (Preferred).
  • CETA CNBT-SCF Accreditation (Preferred).
  • Requires 3+ years of field service experience.

Knowledge, Skills and Abilities

  • Excellent communication and relationship-building skills.
  • Experience with Service Manager and eData software.
  • Experience with the Microsoft Office suite.
  • Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
  • Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
  • Highly effective verbal and written communication skills.
  • Knowledge of basic math including geometry and algebra.
  • Valid driver's license and good driving record.

TSS is a passionate equal opportunity employer and celebrates diversity.

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