Front Desk Coordinator
2 weeks ago
America's Best, part of National Vision, is a leading optical retailer with 1000 stores across the United States. We're committed to delivering exceptional eye care and eyewear experiences at an affordable price.
As a key member of our store team, the Front Desk Receptionist plays a vital role in ensuring a seamless customer experience. This includes greeting and welcoming customers, managing patient records, and facilitating smooth patient schedules.
Key Responsibilities- Provide exceptional customer service, adhering to all safety protocols.
- Ensure a smooth flow of customers through the store, maintaining a clean and organized reception area.
- Answer, screen, and forward incoming phone calls in accordance with National Vision's protocol.
- Process and understand managed care plans, obtaining necessary document information from insurance companies.
- Provide customers with accurate and timely information, scheduling appointments and follow-up visits as needed.
- File patient records daily and retrieve files for the next day's appointments.
- Monitor order status and notify customers of any delays or updates.
- Maintain a tidy and presentable reception area, ensuring all necessary materials are available.
- Receive, sort, and distribute daily mail and deliveries, managing office supplies inventory.
- Participate in regular communication meetings to stay informed and aligned with store goals.
- Previous experience as a Receptionist, Front Office Representative, or similar role is preferred but not required.
- 0-2 years of related experience or training is preferred.
- Experience handling multiple phone lines is a plus.
- Strong customer service and organizational skills are essential.
At National Vision, we prioritize our Associates' financial health and security, offering competitive compensation, bonus potential, and a comprehensive benefits package, including health and dental insurance, 401k retirement savings, and paid time off.
We're committed to delivering opportunities for professional growth and long-term career fulfillment, providing training programs and access to educational courses.
Please visit our website to learn more about our company culture and values.
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