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Campus Course Materials Coordinator
2 months ago
Job Title
Course Materials Campus LeadLocation
VillanovaOverview
Position Summary
The Course Materials Campus Lead serves as a key administrator overseeing the operations of a dedicated course materials department. This role involves supporting team member activities and providing essential technical and functional guidance to achieve financial and marketing goals. The lead is responsible for collecting, editing, and managing course materials orders to ensure their accurate and timely availability. Regular interaction with faculty, students, and publishers is required to address issues related to adoptions, selections, and buyback processes.
Demonstrating a solid understanding of Follett systems and strategies, including Program, Academic Tools, and System Integrations, the lead will execute initiatives effectively. A comprehensive grasp of driving profitable sales while controlling expenses is essential. The role involves executing company programs and initiatives as directed by the Course Materials Operations and Retail Sales teams, ensuring adherence to company policies and procedures. Collaboration with various support teams is necessary to escalate and resolve issues and concerns.
The ideal candidate will consistently embody the Follett Values: One Team, Innovate & Create, Put People First, Do What's Right, Own The Results, and Stand for Inclusion. Proficiency in Follett's Strategic Core Competencies—Thought, Results, People, and Self—is expected, along with maintaining availability that aligns with business needs.
Key Responsibilities
- Support team members in the course materials department by assigning and evaluating their work based on the strategic direction provided by management, including participating in the interviewing, hiring, and training of new team members.
- Collaborate to establish staffing expectations that meet business needs, developing staff and identifying key talent to support the talent pipeline. Seasonal supervision of team members may be required.
- Foster a customer service culture focused on solutions-based selling and exceptional customer experiences. Assist customers and guide team members in making informed course materials purchasing decisions.
- Engage with faculty, department chairs, and administration to address course materials issues, ensuring resolution for escalated concerns and contributing to strategy and goal development.
- Analyze buyback trends, enrollment figures, and adoption forms to determine order quantities and manage inventory effectively. Provide recommendations to enhance competitive positioning.
- Source course materials from various stakeholders, ensuring a comprehensive range of options for customers. Respond to inquiries regarding orders and inventory levels based on strategic direction.
- Oversee the stocking of course materials, verify shipments, and ensure accuracy in invoicing and shipping processes.
- Collect course materials information from faculty and administration, calculate necessary quantities for the term, and manage adoptions to ensure accuracy.
- Perform additional related duties as assigned.
Qualifications
- Associate's Degree or equivalent experience.
- 3-5 years of relevant experience in textbook management, with 1-3 years in a supervisory role.
- Proficient in computer skills.
- Strong verbal and written communication abilities.
- Previous management experience in the book or retail sector is preferred.
- Flexibility to work evenings and weekends as needed.
- Physical ability to walk, stand, and lift 25-50 pounds; capable of moving merchandise using appropriate equipment.
- Minimal travel required, less than 10%.
