Technology Support Specialist

1 week ago

Austin, Texas, United States Elevate Entertainment Group Full time
About Us

Austin-based Elevate Entertainment Group is a leading provider of entertainment destinations that connect people through shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation's largest operator of cinema-entertainment centers, our portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam, and Violet Crown Cinemas.

We offer a diverse range of activities, including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Our guests can enjoy refined food and beverages from our scratch kitchens and bars while immersing themselves in various entertainment options for everyday fun.

Job Description

The Technology Support Specialist is a key role in our organization, responsible for providing technical assistance and support to our cast members to ensure the smooth operation of our systems and infrastructure.

Responsibilities
  1. Provide first-level support for network and system issues, escalating more complex problems to the Technology Systems Administrator or Engineer.
  2. Assist in monitoring network performance and reporting any anomalies or issues.
  3. Help with routine maintenance tasks such as software updates and basic configuration changes under supervision.
  4. Support Microsoft 365 users by addressing common issues related to account access, password resets, and basic application usage.
  5. Assist in the management of user accounts, permissions, and access control under the guidance of senior staff.
  6. Provide basic troubleshooting for Microsoft 365 applications and escalate unresolved issues.
  7. Assist in the configuration, deployment, and troubleshooting of corporate and venue employee equipment, including laptops, PCs, and printers.
  8. Perform initial setup of workstations and ensure all necessary software and configurations are correctly applied.
  9. Provide on-site support for employees experiencing hardware or software issues, escalating as necessary.
  10. Provide first-level support for POS systems, including Movie Ticketing (Vista and RTS), Food and Beverage (Toast), Arcade (Intercard and Embed), and Bowling systems (Brunswick and Meriq).
  11. Assist in the troubleshooting of common POS system issues and escalate more complex problems to the Technology Systems Administrator or Engineer.
  12. Assist with providing user support and guidance on the basic use of POS systems.
  13. Help in organizing and conducting training sessions for end-users on the operation of POS systems.
  14. Maintain and update user guides and other documentation related to POS systems.
  15. Provide general support for hardware, software, and network issues across the organization, responding to help desk tickets and direct requests.
  16. Assist in the setup and maintenance of IT equipment, ensuring everything is in working order.
  17. Support IT projects by assisting with the deployment of new technologies and providing operational support during implementation phases.
  18. Maintain accurate records of all support requests, solutions provided, and equipment configurations.
  19. Assist in generating reports on common issues and support metrics to help improve service delivery.
Requirements
  • Strong problem-solving skills and attention to detail.
  • Strong planning and organizational skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
Education and Experience
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Proven experience as an IT Support Specialist or similar role.
  • Strong knowledge of Windows and/or macOS operating systems.
  • Experience with Microsoft Office 365, Active Directory, and Exchange.
  • Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
Physical Requirements
  • Prolonged periods of standing, walking, sitting.
  • Must be able to lift 50 pounds at times.
Cast Member Benefits
  • Competitive Pay and Growth.
  • 401(k) Retirement Plan.
  • Medical, Dental, and Vision.
  • Employer Paid Life Insurance and Short-Term Disability.
  • Vol Supplemental Life Insurance.
  • Vol Long-Term Disability.
  • Pet Insurance.
  • Flexible Spending Account.
  • Flexible PTO.
  • Cast Member Perks - discounts on Movies, Attractions, and F&B.

Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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