Insurance Customer Service Representative
3 days ago
At Independent Insurance Agents of Nebraska, we are seeking a highly skilled and customer-focused Personal & Commercial Lines Customer Service Representative to join our team.
Responsibilities:- Provide exceptional customer service by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism.
- Work with customers to pre-qualify and understand their needs, gather necessary data, research policy options, and present options to finalize and bind new coverage.
- Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, and take payments.
- Actively solicit increases in coverage or rounding out accounts at every service contact.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, and selecting and explaining the best solution to solve the issue.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
- Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
- Stay informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
- Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills.
- Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
- Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
- Technology and Computer proficiency including agency management systems.
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
Salary: $60,000.00 per month
Are you looking for a career that offers financial stability, professional growth, and a sense of purpose? Look no further As a Personal & Commercial Lines Customer Service Representative at Independent Insurance Agents of Nebraska, you will have the opportunity to make a real difference in people's lives while advancing your career in the insurance industry.
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