Senior Manager of Professional Services

3 weeks ago


Chicago, Illinois, United States OpenGov Full time
Job Summary:

This senior leadership position plays a pivotal role in driving the success of our professional services organization. As a key member of our leadership team, you will lead and mentor a high-performing team of project managers, implementation consultants, and other specialists. Your responsibilities will include overseeing a strategic portfolio of complex implementations, ensuring on-time, on-budget delivery, and exceeding customer expectations.

Key Responsibilities:
  • Develop and execute strategic plans for the team, aligning with professional services and broader company objectives.
  • Provide comprehensive leadership, coaching, and mentorship to your team, fostering career development, performance excellence, and a strong team culture.
  • Manage a complex portfolio of implementations, including intricate technical deployments, and ensure smooth project delivery.
  • Build strong relationships with key clients at all levels, proactively identify their needs, and provide expert guidance on best practices and use cases to maximize their success with our products.
  • Continuously improve internal project methodologies, develop best practice training materials, and drive innovation in project delivery.
  • Work collaboratively with sales, product management, and engineering teams to ensure alignment and support cross-functional internal initiatives.
Requirements and Preferred Experience:
  • Bachelor's degree in a relevant field (or equivalent experience) and a minimum of 6 years of experience in professional services and 3 years of leading teams within a SaaS environment.
  • Proven track record of successfully managing and delivering complex IT projects on time and within budget.
  • Extensive experience in people management, including coaching, mentoring, and performance management.
  • Strong leadership skills with the ability to motivate, inspire, and build a high-performing team.
  • Exceptional communication skills, both written and verbal, with the ability to effectively communicate with clients, staff, and executives.

This is an exciting opportunity to lead a talented team and make a significant impact on the success of our growing organization. You will have the opportunity to develop your leadership skills, shape the future of our professional services organization, and contribute to the success of our customers.



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