Branch Service Manager

4 weeks ago


Jessup, Pennsylvania, United States Penske Truck Leasing Full time
Job Summary

A Branch Service Manager at Penske Truck Leasing is responsible for overseeing the maintenance operations of a diesel shop. This role involves managing the shop floor, handling administrative tasks, and ensuring the location aligns with business objectives and customer demands.

Key Responsibilities
  • Manage preventative maintenance scheduling, quality, and customer satisfaction
  • Listen to and resolve customer complaints regarding services, products, or personnel
  • Hire, train, and evaluate personnel
  • Assure that each direct report understands the company objectives
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services
  • Provide staff with assistance in performing difficult or complicated duties
  • Plan and prepare work schedules, and assign associates to specific duties
  • Attend company meetings to exchange product information and coordinate work activities with other departments
  • Prepare sales and inventory reports for management and budget departments
  • Formulate pricing policies according to profitability requirements
Qualifications
  • At least 3 years of previous work experience in diesel shop maintenance required
  • At least 1 year of supervisory experience required
  • Associates Degree (business or technical) or Vo-Tech Graduate preferred
  • Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
  • Strong written/oral communication and people management skills required
Physical Requirements
  • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period
  • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls
  • The associate must be able to work safely at heights using applicable ladders and elevated working platforms
  • The associate must be able to safely work in all weather conditions
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg


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