Branch Operations Manager
1 week ago
Job Title: Branch Operations Manager
About Penske: A global leader in transportation services, providing innovative solutions to drive business forward.
As a Branch Operations Manager at Penske, you will oversee shop floor operations and minor administrative tasks to ensure alignment with business objectives and customer demands. You will lead maintenance supervisors and technicians to maintain quality, customer satisfaction, and preventative maintenance scheduling.
Main Responsibilities:
- Operations Management: Manage preventative maintenance scheduling, quality, and customer satisfaction to ensure seamless operations.
- Customer Service: Listen to and resolve customer complaints regarding services, products, or personnel to maintain a positive reputation.
- Leadership: Hire, train, and evaluate personnel to build a high-performing team that aligns with company objectives.
- Strategic Planning: Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Team Management: Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Training and Development: Provide staff with assistance in performing difficult or complicated duties to enhance their skills and knowledge.
- Scheduling and Planning: Plan and prepare work schedules, and assign associates to specific duties to ensure efficient operations.
- Communication: Attend company meetings to exchange product information and coordinate work activities with other departments.
- Reporting and Analysis: Prepare sales and inventory reports for management and budget departments to inform business decisions.
- Financial Management: Formulate pricing policies according to profitability requirements to drive business growth.
Qualifications:
- Experience: At least 3 years of previous work experience in diesel shop maintenance and 1 year of supervisory experience required.
- Education: Associates Degree (business or technical) or Vo-Tech Graduate preferred.
- Skills: Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required, along with strong written/oral communication and people management skills.
- Compliance: The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies.
- Availability: Regular, predictable, full attendance is an essential function of the job.
- Travel: Willingness to travel as necessary.
Compensation: $78,200 - $103,600 annually
Benefits: Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more, visit https://penske.jobs/benefits
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Operations
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