Fitness Industry Customer Service Representative

5 days ago


Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

Job Title: Fitness Industry Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Fitness Industry Customer Service Representative. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests.

The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for fitness and health. If you enjoy working in a fast-paced environment and are committed to delivering outstanding customer experiences, we encourage you to apply.

Responsibilities:

  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive experience at every touchpoint.
  • Greet members and guests warmly, answer phone calls professionally, and assist with various inquiries.
  • Process new member sign-ups, manage account updates, and respond to member questions and concerns in a timely and professional manner.
  • Maintain a clean and organized workspace, contributing to a positive and inviting atmosphere.
  • Collaborate with the management team to ensure seamless day-to-day operations and exceed member expectations.

Requirements:

  • High school diploma or equivalent required; prior customer service experience preferred.
  • CPR and AED certification a plus.
  • Basic computer proficiency and ability to learn new software quickly.
  • Punctuality, reliability, and a strong work ethic are essential.
  • Able to lift up to 50 pounds occasionally and stand for long periods.

Estimated Salary: $45,000 - $55,000 per year, based on experience and location.

About Us: At Planet Fitness - Midwest Management Group, we prioritize creating a welcoming and supportive environment for our members and staff. We believe in fostering a culture of respect, inclusivity, and teamwork, and we're excited to welcome like-minded individuals to our team.



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