Fitness Customer Service Team Member

1 week ago


Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time
Job Description

This is a dynamic role for a highly motivated individual who is passionate about delivering exceptional customer experiences. As a Member Services Representative, you will be the face of Planet Fitness, providing outstanding service to our members and ensuring their overall satisfaction with their fitness experience.

The successful candidate will possess excellent communication skills, both written and verbal, and be able to effectively handle multiple tasks and responsibilities in a fast-paced environment.

Key Responsibilities:
  • Greet and assist members, prospective members, and guests in a friendly and professional manner, providing personalized support and guidance.
  • Operate the front desk efficiently, handling phone calls, checking members into the system, processing new member sign-ups, and conducting tours.
  • Maintain accurate and up-to-date records of member information, account details, and correspondence.
  • Respond promptly to member inquiries and concerns, escalating issues as necessary to ensure timely resolution.
  • Contribute to maintaining a clean, safe, and welcoming environment for members by reporting any maintenance or housekeeping issues.
Requirements:
  • Customer service background and CPR/AED certification are preferred.
  • Basic computer proficiency and strong organizational skills are essential.
  • Punctuality, reliability, and a positive attitude are must-haves for this role.
  • A high school diploma or equivalent is required; 18 years of age or older.
Physical Demands:
  • Continual standing and walking during shifts.
  • Occasional lifting of up to 50 pounds.
Estimated Salary: $25,000 - $35,000 per year

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